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PROBLEM WITH THE PRODUCTS TABS… - by OnlyCBD

This topic has 4 replies, 3 voices, and was last updated 3 months, 4 weeks ago ago by Luca Rossi

OnlyCBD

Participant

August 21, 2024 at 11:26

Hello!
We are having problems with the product tabs.
I am attaching a video on Private Content

How can we solve this?
It is very important for us to solve this as soon as possible.
Thank you very much

Please, contact administrator
for this information.

#411004 Copied

3 Answers

Tony Rodriguez

Support staff

August 21, 2024 at 12:09

Hello, @OnlyCBD,

Thank you for contacting us and for using XStore.

We have thoroughly reviewed your website and are pleased to inform you that we did not identify any issues from our end. It appears that the problem may be related to cache storage on your browser. We kindly suggest clearing your browser cache to see if this resolves the issue.

Additionally, we have prepared a detailed video to guide you through the process. Please view the video in its entirety for further assistance.

We trust this will be helpful to you.

Best regards,
The 8Theme’s Team

Please contact administrator
for this information.

#411016 Copied

OnlyCBD

Participant

August 21, 2024 at 12:20

Hola Toni.
Hemos borrado cache y sigue pasando lo mismo.

En el video que me has mandado en el minuto: 1:00m , te ocurre el mismo error que yo indico (desde incognito)

Y no deja hacer click en las descripción.

Gracias.

#411019 Copied

Luca Rossi

Support staff

August 21, 2024 at 13:17

Dear @OnlyCBD,

I hope this message finds you well. I am writing to inform you that I have attempted to reproduce the issue you reported but was unable to do so on my end. For your reference, here is the link to the video capture of my test: [https://www.awesomescreenshot.com/video/30707920?key=7523fc45c8f10416bdb9a08f8d20ebc6](https://www.awesomescreenshot.com/video/30707920?key=7523fc45c8f10416bdb9a08f8d20ebc6).

Could you please try testing the issue on another computer and update us on the results? Your feedback is crucial for us to resolve this matter efficiently.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#411029 Copied
Tagged: fix woocommerce tabs, product tab issues, woocommerce problems, woocommerce product tabs, woocommerce templates, wordpress ecommerce, wordpress templates
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