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Problem with the shipping details on checkout

This topic has 2 replies, 2 voices, and was last updated 2 weeks, 6 days ago ago by Luca Rossi

Maria

Participant

April 1, 2025 at 07:46

Hello,

I am facing a problem with the checkout.
When I click on the shipping details section, nothing appears. It should show the checkbox that asks the user if they want to ship to a different address, but it is blank.

Sometimes it works properly, but other times not.
For instance, it only displays local store pickup, hiding the courier choice.

Please provide some assistance as soon as possible.

Thank you in advance.

Please, contact administrator
for this information.

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#439344 Copied Theme version: 9.4.9

1 Answer

Luca Rossi

Support staff

April 1, 2025 at 09:48

Dear Maria,

We hope this message finds you well.

To assist in resolving the issue you are experiencing, we kindly recommend disabling all third-party plugins that are not included with the XStore theme. You can find a list of the officially supported plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once you have deactivated the additional plugins, please clear your browser cache and check if the issue persists.

If the problem continues, we suggest switching to the Parent theme, especially if you are currently using a Child theme. After switching, please clear the cache once more and test the functionality again.

Additionally, we recommend performing the same test using the default WooCommerce theme, Storefront. This will help determine whether the issue is related to custom code within your Child theme.

Please let us know the outcome of these tests so we can further assist you.

Best regards,
The 8Theme Team

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