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Problem with the slider on mobile phones

This topic has 10 replies, 3 voices, and was last updated 1 years, 8 months ago ago by Pit

Pit

Participant

April 12, 2023 at 10:02

Hi
I made a static block with a slider with company logos (video 1), but if I add this static block to the page, it cuts off part of the logo area (video 2)
Can you help me on this?
Regards

Please, contact administrator
for this information.

#353026 Copied Theme version: 9.0.4 WooCommerce version: 7.4.1

9 Answers

Tony Rodriguez

Support staff

April 12, 2023 at 10:06

Hello, Pit,

In order to assist you with your inquiry, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#353027 Copied

Pit

Participant

April 12, 2023 at 10:23

Hello
I send logs
Regards

Please contact administrator
for this information.

#353032 Copied

Rose Tyler

Support staff

April 12, 2023 at 12:06

Hello, Pit,

Thank you for the reply.

Please check screenshots in the Private Content area.

Kind Regards,
8theme team

Please contact administrator
for this information.

#353041 Copied

Pit

Participant

April 13, 2023 at 07:36

Hi
Is still the same, cuts part of logo
I send video
Regards

Please contact administrator
for this information.

#353158 Copied

Pit

Participant

April 13, 2023 at 07:37

On mobile

#353159 Copied

Tony Rodriguez

Support staff

April 13, 2023 at 08:07

Hello, Pit,

We have reviewed your website and determined that the issue is caused by the CDN being activated. Please refer to the image at the following link for reference: https://postimg.cc/bdxLrSJQ

If the changes you have made in the Customizer are not visible on the front page, it is likely a cache issue. If the changes are visible in the Customizer, they should also be visible on the front end. https://postimg.cc/sMhkg9B3

We recommend that you try temporarily disabling any CDN caching and cache plugins, and clearing the browser cache, and then checking again.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

#353162 Copied

Pit

Participant

April 13, 2023 at 08:20

Yes, but even in Customizer mode there is a problem with the slider.
I send video
Regards

Please contact administrator
for this information.

#353164 Copied

Tony Rodriguez

Support staff

April 13, 2023 at 08:55

Hello Pit,

We apologize for any inconvenience caused. We have edited the specific static block using Elementor and do not observe the issue in Customizer mode. We have recorded a video of your site for your reference. Please watch it in its entirety for a better understanding. The link to the video is provided below:

https://www.veed.io/view/3990cf3f-32b2-40e1-9a7e-f26b60ea7767?sharingWidget=true&panel=share

We suggest that you try temporarily disabling any CDN caching and cache plugins, and clearing the browser cache, and then checking again. To disable the CDN, please contact your service provider and ask them.

We hope this resolves your issue.

Best Regards,
8Theme’s Team

#353170 Copied

Pit

Participant

April 13, 2023 at 10:14

Hello team
(mobile slider)
I made a slider in a static block, and added it to home – and still having problems…so I made a slider directly on the home page and everything is ok.
Thank you very much for your help and involvement.
Kindest regards

#353187 Copied
Tagged: best selling themes, mobile slider, problem, seo friendly, woocommerce
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