Problem with the Stripe payment gateway for WooCommerce

This topic has 5 replies, 2 voices, and was last updated 8 years ago ago by Jack Richardson

  • Avatar: Elimy
    Elimy
    Participant
    October 20, 2016 at 19:03

    Hi,

    I need help to resolve a problem with the Stripe payment gateway for WooCommerce.

    I get an error, “Please make sure your card details have been entered correctly and that your browser supports JavaScript.”

    I’ve readed about the following solution here : https://docs.woocommerce.com/document/stripe/#i-get-an-error-please-make-sure-your-card-details-have-been-entered-correctly-and-that-your-browser-supports-javascript

    The solution is almost always a theme conflict. Try switching to the Twenty Fifteen theme to see if the issue disappears. If so, you likely have a JavaScript error or conflict in your theme. Try to find the JavaScript error or switch to a higher quality theme.

    BUT if I try switching to the Twenty fifteen theme, I will lost all my setting when I will go back to the WooPress – Responsive Ecommerce WordPress Theme, isn’t it ?

    Can you help me or give me a tips to solve my problem ?

    Many thanks !

    Please, contact administrator
    for this information.
    4 Answers
    Avatar: Elimy
    Elimy
    Participant
    October 20, 2016 at 19:16

    I’ve seen on others topics, it would be about “checkout” folder ?

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 20, 2016 at 19:41

    Hello,

    We’ve sent updated files to your email address. Please check it. Extract the archive and upload the files to the folder wp-content/themes/woopress/woocommerce/checkout.

    Best regards,
    Jack Richardson.

    Avatar: Elimy
    Elimy
    Participant
    October 20, 2016 at 20:15

    PERFECT ! All is OK now with Strip payement gateway.
    Many thanks. It was hard to find a solution…until you 😉

    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 20, 2016 at 20:24

    Hello,

    You’re welcome.

    Best regards,
    Jack Richardson.

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