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Problem with the theme options customization pages. Some pages don’t load settings

This topic has 6 replies, 4 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

Ben

Participant

July 21, 2024 at 17:21

Hello,
I’m having a problem with the theme options customization pages. Some pages don’t load settings, like in my Product Badges attachment.
I tried to reload after modifying the php 8.1, 8.2 and 8.3 model.
An error message appears, but I don’t know if it’s related.
Thanks for your help.

Please, contact administrator
for this information.

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support staff only.

#406189 Copied Theme version: 9.3

5 Answers

Rose Tyler

Support staff

July 22, 2024 at 06:57

Hello Ben,

Thank you for reaching out to us and bringing this issue to our attention.

Could you please downgrade the PHP version to 8.1? Additionally, we kindly ask you to temporarily activate the parent theme and test its functionality. This will help us determine whether the issue stems from any custom code in the child theme.

Furthermore, we would appreciate it if you could provide us with FTP access. This will enable us to investigate the matter more thoroughly.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#406233 Copied

Ben

Participant

July 26, 2024 at 17:20

Hello Rose,

Thank you, indeed in PHP 8.1 and on the parent theme, it works.

Can you look at what’s causing the problem to help me understand the problem?

Best regards

Please contact administrator
for this information.

#407188 Copied

Luca Rossi

Support staff

July 29, 2024 at 05:14

Dear Ben,

We hope this message finds you well. We have reviewed the warning messages you provided and it appears that the current version of the WooCommerce plugin (9.1.2) may not be compatible with PHP version 8.2.x.

We recommend downgrading to PHP version 8.1.x to ensure better stability and performance of your website.

Additionally, we noticed that some images and fonts are still linked to the old domain. To address this, please install the Better Search Replace plugin available at [https://wordpress.org/plugins/better-search-replace/](https://wordpress.org/plugins/better-search-replace/). Once installed, use the plugin to search for “bijoudoc-wp.local” and replace it with “bijoux.benjamin-caigny.fr”. You can view the details here: [https://prnt.sc/tsvdTzkIu26J](https://prnt.sc/tsvdTzkIu26J).

Furthermore, it is advisable to use only one Header Builder to avoid conflicts. Currently, both Elementor and Customizer options are activated. Please choose one to maintain a cleaner and more efficient site structure.

Thank you for your attention to these matters. Should you need any further assistance, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

#407446 Copied

Ben

Participant

July 29, 2024 at 15:18

Hello Lucas,

Thanks for your message, I have just implemented all your recommendations and modifications.

The problem is solved

#407618 Copied

Andrew Mitchell

Support staff

July 29, 2024 at 15:18

Dear Ben,

As we continue our mission to exceed expectations, your insights become increasingly valuable. Could we, with all due respect, request your thoughtful feedback by giving our theme a deserved 5-star rating on ThemeForest?

Click here to share your valuable perspective: https://themeforest.net/downloads

Your time and trust are highly appreciated!

Best Regards,
The 8Theme Team

#407619 Copied
Tagged: customization pages issue, pages not loading settings, theme options customization, troubleshoot wordpress themes, woocommerce settings issue, wordpress theme problems, wordpress woocommerce themes
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Problem with the theme options customization pages. Some pages don’t load settings

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