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Problem with the website design after update

This topic has 7 replies, 3 voices, and was last updated 4 years ago ago by Olga Barlow

filmguerilla

Participant

December 2, 2020 at 16:56

Why this is happening everytime we upgrade the theme? What is the best solution to avoid this? I’m going to revert my site from the last backup.

This is how it looks like after the update. footer and header has been changed.

See private content

Can you tell me how to avoid this problem? Thanks

Please, contact administrator
for this information.

#262269 Copied Theme version: 6.3.3 WooCommerce version: 4.1.0

6 Answers

Rose Tyler

Support staff

December 2, 2020 at 17:00

Hello,

After update from 6.x to the latest theme version, you need to re-save Theme Options – go to Theme Options > click on Publish, then clear all cache and check the site.

Regards

#262270 Copied

filmguerilla

Participant

December 2, 2020 at 17:40

Or should i save the theme options first before updating the theme then upload the option file?

#262276 Copied

Rose Tyler

Support staff

December 2, 2020 at 17:51

No, after the update, just go to Theme Options > click on Publish.

Regards

#262281 Copied

filmguerilla

Participant

January 20, 2021 at 17:50

hello, i havent updated the theme for my websites.

i’m quite hesitant for your instruction.

can someone help me on this? thanks

#269337 Copied

filmguerilla

Participant

January 20, 2021 at 17:55

the theme option needs to be save before updating the theme right?

upgrading the theme to new version without saving any files would ruin the site isnt it?

are you saying i should do this?

#269339 Copied

Olga Barlow

Support staff

January 20, 2021 at 21:56

Hello,

Provide us with WP Dashboard and FTP access to your site and we’ll help you with theme update.

Regards

#269377 Copied
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