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Problem with the widget Filter by Brand - by Panos

This topic has 8 replies, 2 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

Panos

Participant

December 23, 2020 at 13:09

Hello we have a problem with the widget Filter by Brand. Although we have products in Brands (not zero),
the widget is still not displaying the brands on shop/category page, although the urls are working correctly and the Brand image is visible in single product page.

We already deleted and re-imported all Brands.
We deactivated all plugins but Core plugin and didn’t work.
We cannot yet update the theme because the elementor widget Masonry categories is missing the h2 for name tag and we use it in the home page.
Waiting for your reply.

#265550 Copied Theme version: 7.21 WooCommerce version: 4.8

7 Answers

Olga Barlow

Support staff

December 23, 2020 at 18:10

Hello,

1) I see the brand filter on the shop page https://gyazo.com/ed59e0ddf2f8152af4dde88240486d4c and it filters the products. Could you, please, explain the problem in more detail? Maybe provide screenshots for better understanding. Also, provide temporary WP Dashboard and FTP access to your site to check the issue after that.

2) Could you, please, explain in more detail problem with the h2 tag?

Regards

Regards

#265591 Copied

Panos

Participant

December 24, 2020 at 08:45

Hello,

1) The filtering works but i have more than 1 Brand selected in products, so they are not showing in widgets. More than one Brand has products. Pictures following:

a) https://gyazo.com/edfae68cb1e214af45666d7709a86845

b) https://gyazo.com/9093d83be8d8ad947813ec177010bee6

2) When we updated to the new version (i restored to the previous version), the widget Masonry categories was missing the h2 tag (probably its in the core plugin). I also share a video capture.

https://gyazo.com/58acbb769712586c5496643e74d0e232

Regards,
Panagiotis

Please contact administrator
for this information.

#265664 Copied

Olga Barlow

Support staff

December 24, 2020 at 16:20

Hello,

Could you, please, provide us with FTP access to your site? We’ll check both issues with brands filter and title.

Regards

#265717 Copied

Panos

Participant

December 29, 2020 at 08:42

Private Content

Please contact administrator
for this information.

#266105 Copied

Panos

Participant

December 29, 2020 at 09:41

ok

Please contact administrator
for this information.

#266112 Copied

Olga Barlow

Support staff

December 29, 2020 at 18:04

Hello,

Thank you. I have passed your issue to our developers. I’ll inform you once they fix the problem.

Regards

#266171 Copied

Olga Barlow

Support staff

December 30, 2020 at 11:24

Hello,

it looks the problem was caused by WooCommerce transients cache. We have cleared that. Check the brand’s filter now.

Regards

#266238 Copied
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