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Problem with theme function!! - by Zdenek

This topic has 13 replies, 4 voices, and was last updated 7 years, 5 months ago ago by Amzy Leel

Zdenek

Participant

April 30, 2017 at 20:54

Hi,

we have bought Royal theme in March 21, 2017. We have buyed it directly from your shop, not envato (theme forest).
So far we have tested the theme. Now we downloaded the newest version 3.0.1 (30.4.2017) and installed it. It says that the activation is needed to make the theme working.

We used the activation code from the email, but it says: code is not verified.

The theme is not working att all because settings is disabled.

Please help us. Our activation code (license) is in the private content.

Thanks

Please, contact administrator
for this information.

#161800 Copied Theme version: 3.0.1 WooCommerce version: 3.0.5

12 Answers

Rose Tyler

Support staff

May 3, 2017 at 10:07

Hello,

Thank you for using our theme!
Please provide us with wp-admin and FTP credentials in private content area.

Regards,
Rose Tyler.

#161925 Copied

Zdenek

Participant

May 3, 2017 at 11:38

Thanks,

here are the credentials.

Best regards

Please, contact administrator
for this information.

#161953 Copied

Rose Tyler

Support staff

May 3, 2017 at 14:43

Hello,

Also, provide FTP access please.

Regards,
Rose Tyler.

#161986 Copied

Zdenek

Participant

May 3, 2017 at 16:47

Hi, sorry.

FTP is now in post private content.

Thanks

Best regards

Please, contact administrator
for this information.

#162008 Copied

Olga Barlow

Support staff

May 4, 2017 at 07:34

Hello,

Do you have any black/white list on your server? We can’t connect to you server
Status: Connecting to 46.28.106.23:21…
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Regards

#162052 Copied

Olga Barlow

Support staff

May 4, 2017 at 08:09

I have activated theme for you. Check, please.

Regards

#162058 Copied

Zdenek

Participant

May 4, 2017 at 11:44

Hi!

Thanks, now the theme works!

Please which licence key we should use in case of reinstall or update theme? Because licence key that we get via email (order confirmation) is not working.

Thanks

Best regards

Peter

Please, contact administrator
for this information.

#162096 Copied

Olga Barlow

Support staff

May 6, 2017 at 09:11

Hello,

I have sent the code to your email.

Regards

#162391 Copied

Zdenek

Participant

June 2, 2017 at 08:45

Hi,
we have checked double email but no one came.

Could you put the activation key here as private content please or sent it again?

Thanks

Best regards

Please, contact administrator
for this information.

#164854 Copied

Rose Tyler

Support staff

June 2, 2017 at 10:54

Hello,

Please see screenshot https://prnt.sc/ff01ej
We’ve re-sent code. Please check.

Regards

#164864 Copied

Zdenek

Participant

June 11, 2017 at 22:45

Hi, finally we got it. For some reason, the mail was blocked by spam filter, but we found it.

Thanks

Have a nice day

Please you can close this ticket as solved.

Best regards

#165484 Copied

Amzy Leel

Participant

June 12, 2017 at 06:10

Glade you found the solution and updating for us.

Do not hesitate to ask if you have any questions in the future.

#165494 Copied
Tagged: function, problem, theme, woocommerce, wordpress
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