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Problem with Theme Options - by Marta Iraola

This topic has 22 replies, 6 voices, and was last updated 8 years, 2 months ago ago by Jack Richardson

Marta Iraola

Participant

September 23, 2015 at 11:10

Hello,

We are having a strange problem with the Theme Options of our website. After we had finished making changes, everything was working correctly. But later, when we visited the website, we realized that the header was not showing correctly.

In theme options, everything we have configured has disappeared. The custom CSS is gone and if we try to select the header we want to use again, it doesn’t do anything. We wanted to use header 13, which shows the menu to the left and with a black background.

Do you know what happened? Is there any way to recover the CSS? How can we make the header work again?

Thanks for your help.

Please, contact administrator
for this information.

#88794 Copied Theme version: 2.4

21 Answers

Robert Hall

Support staff

September 23, 2015 at 14:16

Hello,

What last changes did you make?
Also please provide us with FTP credentials in Private Content and make backup of the site then we’ll try to reupload theme for you.

Regards,
Robert Hall.

#88819 Copied

Marta Iraola

Participant

September 23, 2015 at 15:28

Hi Robert,

Our last change were to include the code [portfolio] and [Recent_post] in the corresponding pages (Exposición and Blog)

Find the FTP access in the private content box.

Thanks

Please, contact administrator
for this information.

#88850 Copied

Jack Richardson

Support staff

September 24, 2015 at 10:07

Hello,

There might be some problem with database on your server. Please try to restore a back up of your database. You can ask hosting provider to help you with it.

Best regards,
Jack Richardson.

#89011 Copied

Marta Iraola

Participant

October 1, 2015 at 22:14

Eva,

Is there a way to put the logo area bigger in the vertical menu? full with ?

I mean, we would like to have the vertical menu on the left but the logo on the top with full with

Something like that: http://awesomescreenshot.com/0715ac3pf8

Thanks !

Not hurry !

Please, contact administrator
for this information.

#90886 Copied

Eva Kemp

Support staff

October 2, 2015 at 10:47

Hello,

Sorry, but there is no such option.
You can only remove logo in the vertical header and add it as a layer to your slider.

Regards,
Eva Kemp.

#90986 Copied

Marta Iraola

Participant

October 2, 2015 at 11:44

Thanks eva !! understood !

#91018 Copied

Eva Kemp

Support staff

October 2, 2015 at 12:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#91023 Copied

majesticsocialmedia

Participant

December 15, 2015 at 18:00

I am having a problem seeing the Theme Options Panel. I can only see the top three options (General, Color Scheme, and Typography), but after that the menu goes white and the right panel is blank. I tried to upload the theme again to see if there were any scripts missing, but no luck. Also, this is a new install and right out of the box this is what I get. Not a good start. Please let me know what I can do as soon as possible as my client is in need of a progress report this week, and without the Theme Options Panel, this is a useless theme.

#104422 Copied Theme version: v 2.7 WooCommerce version: 2.4.12

Eva Kemp

Support staff

December 15, 2015 at 18:42

Hello @majesticsocialmedia,

Please provide us with FTP and WP admin panel credentials in Private Content.

Regards,
Eva Kemp.

#104430 Copied

majesticsocialmedia

Participant

December 15, 2015 at 19:10

Let me get this setup real quick. I’ll send it out asap. Thank you for the quick reply.

#104443 Copied

majesticsocialmedia

Participant

December 15, 2015 at 19:18

Here is the login info

Please, contact administrator
for this information.

#104444 Copied

veloce

Participant

December 16, 2015 at 07:45

Eva, I am having the same problem as @majesticsocialmedia. Attached is our login info. Your help would be much appreciated!

Please, contact administrator
for this information.

#104472 Copied Theme version: 2.5 WooCommerce version: 2.4

Jack Richardson

Support staff

December 16, 2015 at 14:14

Hello @majesticsocialmedia, @veloce,

The issue has been fixed.
Please check Theme Options now.

Best regards,
Jack Richardson.

#104560 Copied

Marta Iraola

Participant

September 22, 2016 at 22:33

Dear Eva,

Long time without contacting you! How are you ? We bought a few months ago the Theme again (see the code below on the private area) but has expired the support. We update the license today. The web is almost finished but we have 4 questions.

1. Same tipografia across the web: In theme options in typography. We’ve uploaded a file with the correct typography to the Child Theme but when I tell the web “What Font Is It” tells me that it is Raleway. What I need to do is that all web typography is in Gotic Trade. How can I configure the site to have the same typo ?

2. Change text size body: we have also noticed that some texts the have copy/paste as it is and now some of them are in 16px and others in 14px. Is there any way to configure the site to have the same font size, for example, 20pt and all titles of the post at 29pt? And … if I need to change an specific text, do it manually.

3. Tables: Is there an easier way to work with “Tablas”. I can not configure correctly the rows.

4. Gallery: When we create a gallery all photos are horizontal. but sometimes we put one vertical. Can you define the background in gray instead of white not to highlight so much?

Thanks all !

Please, contact administrator
for this information.

#140531 Copied Theme version: 2.9.1
Jack Richardson

Support staff

September 23, 2016 at 08:21
Hello,

1. Please read here how to add custom font:
http://www.wpbeginner.com/wp-themes/how-to-add-custom-fonts-in-wordpress/ (the section “Adding Custom Fonts in WordPress Using CSS3 @font-face”)

2. Add this code in Global Custom CSS section:
```
.blog-post a {
   font-size: 29pt;
}
.blog-post .content-article p {
    margin-bottom: 10px;
    font-size: 20pt;
}
```
3. What problem do you have with rows? Please clarify with more details.

4. Please show a direct page link where gallery is added.

Best regards,
Jack Richardson.
#140554 Copied
Marta Iraola

Participant

September 23, 2016 at 09:39

Hello again,

1 – I have followed those instructions but I think it isn’t showing everywhere. I put the following CSS:

@font-face {
font-family: TradeGothic;
src: url(“I deleted the link for privacy, but it works”);
font-weight: normal;
}

p,a,h1,h2,h3,h4,h5,h6{
font-family: “TradeGothic”, Arial, sans-serif;
}

What else should I put in the second fragment so that it changes the font in all the website?

2 – Done, thank you!

3 – I took a screenshot of what I mean, you chan check it here(http://es.tinypic.com/view.php?pic=2jb7a0y&s=9#.V-TozfCLTIU) and you have the direct link in the private content. What I want is the “objeto” text to be in the same line as the “contrato” text. Just where I have put a red box.

4 – In private content I put a link to the gallery. If you click in the first gallery, the third photo of the third row has a white backgorund because the photo is horizontal. I would like it to have a gray background if possible. This happens too in the blog, the first post of the link I give in the private content has a small image and I would like it to have the gray background too. I don’t know if it is possible but I wanted to ask.

I hope I explained myself clearly, but please ask me if you have any doubts.

Thanks a lot for your help.

Kind regards,

Marta

Please, contact administrator
for this information.

#140569 Copied
Jack Richardson

Support staff

September 23, 2016 at 12:30
Hello @Marta Iraola,

1. Also use this css code to change font in body and menu:
```
body, .menu > li a {
    font-family: "tradegothic";
}
```
Please specify where else you want to change it.

3. Edit this code in Global Custom CSS:
```
.table thead tr th{border-bottom:3px solid #e25100; 
font-size:16px;
    color: #000;
    padding: 8px 20px;
    font-weight: 600;
    vertical-align: top;
}
```
and change vertical-align: top; to vertical-align: bottom;

4. Add this code in Global Custom CSS:
```
.tp-grid li a, .wp-picture {
   background-color: grey;
}
```
Best regards,
Jack Richardson.
#140597 Copied
Marta Iraola

Participant

October 1, 2016 at 18:58

Eva,

One more. Button Next and Previous within each single post can not being click because the image and the title hide the button. That is, the photo and title of previous and next post cap the link.

Could you please send us the code we need to put in css to have the title font of previous and next post, smaller? In 12 enough. And perhaps best to remove the photo.

Thank you

#141285 Copied
Eva Kemp

Support staff

October 3, 2016 at 07:58
Hello @Marta Iraola,

Please use this css code:
```
.project-navigation .next-project .hide-info span.price, .project-navigation .prev-project .hide-info span.price {
   font-size: 12px !important;
}
```
```
.project-navigation .prev-project .hide-info img {
   display: none;
}
```
Regards.
Eva Kemp.
#141325 Copied
Marta Iraola

Participant

October 3, 2016 at 08:11

Thanks Eva ! I’ve added also :

.project-navigation .next-project .hide-info img {
display: none;
}

#141327 Copied

Jack Richardson

Support staff

October 3, 2016 at 08:43

Hello @Marta Iraola,

You’re welcome.

Best regards,
Jack Richardson.

#141332 Copied
Tagged: options, problems, solutions, theme, woocommerce, wordpress
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