Return to previous page

Problem with Theme Options - by Paco Maringo

This topic has 4 replies, 2 voices, and was last updated 3 years, 11 months ago ago by Rose Tyler

Paco Maringo

Participant

January 23, 2021 at 12:27

Hello team,
I have a problem with theme customizer.
I can’t see the preview and I have problems to work.
Please, help me

Please, contact administrator
for this information.

#269822 Copied Theme version: 7.2.3 WooCommerce version: 4.9.1

3 Answers

Rose Tyler

Support staff

January 23, 2021 at 15:10

Hello,

At first sight, the problem doesn’t relate to our theme. Are you able to access customizer (Appearance > Customize) when a default theme (Storefront) is activated on your site? If you have the same situation independently of the theme, contact your hosting provider to get some assistance. If the problem persists with our theme only, provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#269861 Copied

Paco Maringo

Participant

January 24, 2021 at 12:25

Yes, the problem still occurs when I change to the wordpress default theme and I acced to Appearance > Customize. So the problem is other.
I send you the access details in private content.

Please contact administrator
for this information.

#269937 Copied

Rose Tyler

Support staff

January 24, 2021 at 13:15

Hello,

In this case, I would recommend you contact the hosting provider to get assistance.
We are able to help with issues that come from our theme only.

Regards

#269938 Copied
Viewing 4 results - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.Log in/Sign up

Unleash your online potential

Explore our best WordPress WooCommerce Themes collection

lazy-placeholder

Photographer – WordPress WooCommerce Theme

lazy-placeholder

Baby Shop – WordPress WooCommerce Theme

lazy-placeholder

Minimalist Outfits – WordPress WooCommerce Theme

lazy-placeholder

Burger Store – WordPress WooCommerce Theme

lazy-placeholder

Corporate – WordPress WooCommerce Theme

lazy-placeholder

Home Decor 02 Store – WordPress WooCommerce Theme

lazy-placeholder

Eco Scooter Store – WordPress WooCommerce Theme

lazy-placeholder

Sidebar Boxed Store – WooCommerce Theme

lazy-placeholder

Electronics Store – WordPress WooCommerce Theme

lazy-placeholder

Water Delivery – WordPress WooCommerce Theme

See All Templates

We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.