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Problem with theme update - by fabita123

This topic has 8 replies, 2 voices, and was last updated 8 years, 5 months ago ago by Jack Richardson

fabita123

Participant

September 21, 2016 at 18:21

Hi, I´ve updated to last version of woocommerce and wordpress. I have idstore version 4.0 installed and have many oudated copies in system status. When I updated to 4.1.1, web gets almost blank.
So, I don´t know what to do. I had gone back to idstore 4.0.

I´m sending you my System Status report just in case.

Could you help me?

Thanks

Please, contact administrator
for this information.

#140364 Copied Theme version: 4.0 WooCommerce version: 2.6.4

7 Answers

Jack Richardson

Support staff

September 21, 2016 at 19:38

Hello,

We can help you with theme update but we need correct link to your wp-admin panel and login info and FTP credentials, as we can’t login with the provided before. Also confirm you have full backup of your site files and database so we may start update process.
Thank you.

Best regards,
Jack Richardson.

#140370 Copied

fabita123

Participant

September 21, 2016 at 21:08

Hi,
Ok, thank you. Here you have my site credentials.

Please, contact administrator
for this information.

#140390 Copied

Jack Richardson

Support staff

September 22, 2016 at 10:18

Hello,

I’ve updated the theme to the latest version 4.2. Blank page on your site is caused by your customizations in child theme in header.php file so you need to check them. I’ve activated parent theme for now.

Best regards,
Jack Richardson.

#140430 Copied

fabita123

Participant

September 22, 2016 at 10:44

Ok, thanks.
I´ll check what you say.

#140434 Copied

fabita123

Participant

September 22, 2016 at 10:51

Sorry, do you know what line of customization you refer to in header.php?

Thanks

#140435 Copied

fabita123

Participant

September 22, 2016 at 15:47

I´ve solved it.
thank you very much!

#140486 Copied

Jack Richardson

Support staff

September 22, 2016 at 17:27

Hello,

We’re glad to hear you have found a solution.
Have a nice day.

Best regards,
Jack Richardson.

#140498 Copied
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