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Problem with typography - by saphiloche - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 9 years ago ago by Eva Kemp

saphiloche

Participant

October 15, 2015 at 18:13

Hi,

We updated to 2.5 3 days ago and we immediately noticed that the typo has changed.
The homepage typo seems to be the default one like it was before but anywhere else it’s another typo.
We have to specify that we never modified the typo settings since the theme is installed and all options in “typography” are set by default.

What happened ?
And of course how to get the default theme typo back like it was before ?

Thanks,

#94272 Copied

19 Answers

Stan Russell

Participant

October 16, 2015 at 10:04

Hello saphiloche,

please provide us with link to your site and admin credentials for it in private content. We will check this problem.

Regards,
Stan Russell.

#94343 Copied

saphiloche

Participant

October 16, 2015 at 10:21

Hi,

Thank you for the response ; see our infos in private content.

Please, contact administrator
for this information.

#94352 Copied

Stan Russell

Participant

October 16, 2015 at 12:44

Hello,

as we can see – font on all pages(including homepage) is 14px/20px ‘Raleway’ now. Please specify what font do you want to have as main on your site?

Regards,
Stan Russell.

#94392 Copied

saphiloche

Participant

October 19, 2015 at 21:23

Hi,

Thank you for your response and sorry for our late one.
Well, we don’t want/need a specific font. We just want the default one everywhere on the site like it is by default in theme.
We do believe you when you say there is the same one on all site but there is an issue somewhere because when we open (whatever the browser is) the homepage and another one beside each other we can see it’s definitely not the same font ; and we don’t understand how come especially when we never touched “typos options” since the begining.

Regards.

#94898 Copied

Eva Kemp

Support staff

October 21, 2015 at 10:16

Hello,

Sorry, but to check theme settings we need full access to wp-admin panel. Please provide us with it.
Please show us screenshots of the issue and specify what browsers you’re checking in.

Thank you.
Regards,
Eva Kemp.

#95301 Copied

saphiloche

Participant

October 23, 2015 at 11:31

Hi,

We’ve checked with Firefox, iExplorer, and Chrome
– Under firefox, everywhere the typo is different and bigger than homepage
– Same thing under Chrome
– and surprisingly, under iExplorer, there is no problem
To check it, you just have to compare the top menu with cart ; And it’s visible whatever the credential is (client or admin)… we tried with both.
Please check the joined images out in private section.

Regards

Please, contact administrator
for this information.

#95767 Copied

Eva Kemp

Support staff

October 23, 2015 at 12:15

Hello,

Did you make any changes in custom.css?
Are your browsers up to date?

Regards,
Eva Kemp.

#95783 Copied

saphiloche

Participant

October 23, 2015 at 12:41

Hi,

First, yes, the browsers are updated.
About custom ccs, you can see the screenshot in private section ; but there si nothing about typo

Regards,

Please, contact administrator
for this information.

#95785 Copied

Eva Kemp

Support staff

October 26, 2015 at 13:54

Hello,

Thank you for information, but we still need full access to wp-admin panel and FTP account.
Please provide us with it.

Thank you.
Regards,
Eva Kemp.

#96025 Copied

saphiloche

Participant

October 27, 2015 at 14:32

Hi,

Ok, we’ll see what we can do.

Thanks.

#96308 Copied

Stan Russell

Participant

October 27, 2015 at 16:09

Hello saphiloche,

thank you for understanding! We will wait for your reply.

Regards,
Stan Russell.

#96327 Copied

saphiloche

Participant

November 5, 2015 at 19:01

Hi,

Ok to give you full access to wp-admin panel… see private content

Please, contact administrator
for this information.

#98042 Copied

Eva Kemp

Support staff

November 5, 2015 at 20:20

Hello,

Please also provide access to FTP account.

Thank you.

Regards,
Eva Kemp.

#98051 Copied

saphiloche

Participant

November 5, 2015 at 21:19

hi,

infos in private content

Please, contact administrator
for this information.

#98066 Copied

Eva Kemp

Support staff

November 9, 2015 at 11:43

Hello,

Sorry for a delay.
The issue has been fixed.

Please check fonts now.

Regards,
Eva Kemp.

#98404 Copied

saphiloche

Participant

November 9, 2015 at 13:58

Hi,

Thank you very much and for the delay you don’t have to worry dear ~~Jedi~~ EightTheme Master 😉
What was the problem ?

We know you didn’t have the time to check out the account issue we were talking about last time.
“ since our site is “live” (from november 1st) our first clients told us that nothing appears into their account even they have bought products. ”
Can you please take a look at it ? (see private content)

Thanks

Please, contact administrator
for this information.

#98426 Copied

Eva Kemp

Support staff

November 9, 2015 at 16:46

Hello,

I’ve removed the file woopress/woocommerce/myaccount/my-orders.php which is deleted in the recent theme update.
Now orders are shown.

Please check.

Regards,
Eva Kemp.

#98463 Copied

saphiloche

Participant

November 9, 2015 at 16:59

hi,

everything it works fine 😉

thank you so much 😀

regards,
Saphiloche

#98471 Copied

Eva Kemp

Support staff

November 9, 2015 at 17:00

Hello,

You’re welcome.

Regards,
Eva Kemp.

#98473 Copied
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