Return to previous page

Problem with update to ver. 6 - by stieranka

This topic has 8 replies, 3 voices, and was last updated 5 years, 1 months ago ago by John Holden

stieranka

Participant

September 3, 2019 at 16:57

Hi, I have a problem after update to ver.6. WP show “This theme version requires the following plugin XStore Core to be updated up to 1.3 version” but I do not found new vrsion plugin!!!

#220618 Copied Theme version: 6

7 Answers

Olga Barlow

Support staff

September 3, 2019 at 17:12

Hello,

You can update plugin automatically via Dashboard > Updates > press Force check button or via FTP using updated archive that you can find here https://www.8theme.com/downloads

Don’t forget to install all the required plugins after the update Kirki framework. You’ll be able to remove Redux framework plugin once you finish the migration.

Regards

#220621 Copied

stieranka

Participant

September 3, 2019 at 17:19

Hi,
thanks for update your downloads repo. Before 10 minutes ago there was an old version only 🙂 Maybe I was quick with the updates…
And, updates from WP still not work, I must update manualy from FTP.

#220624 Copied

Olga Barlow

Support staff

September 3, 2019 at 17:22

Hello,

Sometimes it takes up to 24 hours to show plugin update there.
Anyway, you can disable plugin, remove it and go to Appearance > Install plugins to install it again and get the updated version.

Regards

#220626 Copied

stieranka

Participant

September 3, 2019 at 17:43

Hi Olga,
manualy update is ok, no problem.

The new theme setting is not working well. Live view not show. See:
https://imgur.com/a/Pz0hsaW
(my website is on maintenance mode – is in development, but standard WP settings has no problem with maintenance mode)

And that big logo in WP admin is OK? I don’t like it at all, isn’t it a bug? See:
https://imgur.com/a/FNqVJ8V

Regards,
Steve

#220628 Copied

Olga Barlow

Support staff

September 3, 2019 at 19:44

Hello,

1. Go to Appearance > Themes > enable default WordPress theme and go to Appearance > Customize. Do you have the same problem with default WordPress customizer? If not then provide us with Dashboard and FTP access to your site to check. In case you get forbidden even with the default theme then contact author of the maintenance plugin that causes this issue.
2. Clear the browser cache to fix the logo.

Regards

#220631 Copied

stieranka

Participant

October 16, 2019 at 18:52

Hi,
after latest update, this works fine.
Thank you for help.

Steve

#223329 Copied

John Holden

Support staff

October 17, 2019 at 04:10

Hi,

Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

If you have a quick minute we always appreciate a 5-star rating on our theme!

https://themeforest.net/item/xstore-responsive-woocommerce-theme/reviews/15780546

Your feedback is the motivation to improve our work and services.

Regards,
Hung PD

#223338 Copied
Viewing 8 results - 1 through 8 (of 8 total)