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Problem with woocommerce - by rizvejoarder

This topic has 56 replies, 5 voices, and was last updated 9 years, 7 months ago ago by Eva Kemp

Eva Kemp

Support staff

April 21, 2015 at 18:42

Hello @leo,

We still can’t access your site. It’s even not loading in a browser.
Are there any restrictions set on a server?

Thank you.
Regards,
Eva Kemp.

#58549 Copied

Eva Kemp

Support staff

April 21, 2015 at 18:45

Hello @rizvejoarder,

The problem is caused by Visual Composer plugin. When it’s deactivated the site works fine.
May we reupload the theme?

Thank you.
Regards,
Eva Kemp.

#58550 Copied

rizvejoarder

Participant

April 21, 2015 at 18:48

I really appreciate if you do that. Please let me know after update?

thanks again

#58551 Copied

leo

Participant

April 21, 2015 at 20:27

If you talk to my server and can not be viewed abroad. Now you can either enter via FTP ? or exite any way you could do it ?? is possible that the themes this bad , check folders WooCommerce of themes and only 3 files. day add that be? as we do?

#58566 Copied

leo

Participant

April 21, 2015 at 20:37

Alguna solucion?

#58568 Copied

Brian Johnson

Member

April 21, 2015 at 20:54

Hello Leo

Please check your ftp host name. Maybe we need to enter via port 22 or some other port you did not specified.

With best regards
Brian Johnson

#58570 Copied

leo

Participant

April 22, 2015 at 05:23

sending new linnks for what may view certain sections of the website IS URGENT PLEASE
dressur.lipoestetica.cl

explain again. checkout of plugins NOT WORK NO CHARGE
THANKS

#58612 Copied

rizvejoarder

Participant

April 22, 2015 at 07:11

Did you solved my problem or i need to update visual composer and theme?

#58615 Copied

Eva Kemp

Support staff

April 22, 2015 at 09:35

Hello @rizvejoarder,

Please take our apologies but reuploading the theme didn’t give any effect.
Soon we’ll upload new version of Visual Composer plugin at the link https://www.8theme.com/download-plugins/ and you’ll be able to download it and update the plugin.

Thank you for your patience.

Regards,
Eva Kemp.

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Eva Kemp

Support staff

April 22, 2015 at 09:47

Hello @leo,

You selected “Custom Registration Page” template for Checkout page. I’ve changed it to “default template”. Now the Checkout page is working. Please clear browser cache and check.

Regards,
Eva Kemp.

#58650 Copied

leo

Participant

April 22, 2015 at 15:58

Eva Kemp
thank you very much . sorry but what the problem was . Only I have to take that template , the default ? or there was also an error in programming themes or lacked a file? because now I ‘m going to export to the orginal domain and need to know if exported all over again

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Eva Kemp

Support staff

April 22, 2015 at 16:02

Hello @leo,

The problem was only in template. You need use default template for all Woocommerce pages.

Thank you.
Regards,
Eva Kemp.

#58761 Copied

leo

Participant

April 22, 2015 at 16:17

Eva Kemp.
Ok
Look not understand much . qu default template can tell me what it is. I understand what the 7 designs available. Only one is for WooCommerce ? And if so which one is yours ? And if so I think it does not serve me themeporque to pareceer my client chose another design. thank prompt response

#58769 Copied

leo

Participant

April 22, 2015 at 16:45

Eva Kemp.
Ok
Look not understand much . default template that can tell me what it is? I understand what the 7 designs available. Only one is for WooCommerce ? And if so which one is yours ? And if so I think the theme does not help me because apparently my client chose another design.
The other is to change in the original domain configuration theme and not to export all again
I appreciate prompt response

#58782 Copied

Brian Johnson

Member

April 22, 2015 at 16:53

Hello

We mean page temple settings. Please check the screenshot: http://prntscr.com/6wvwnw.

With best regards
Brian Johnson

#58783 Copied

leo

Participant

April 22, 2015 at 17:59

Ok fix it but I had marked this selcción , then watch as they left and I was like ” default template ”
and so change the mia
https://www.facebook.com/nuevascabezas/photos/a.302057339986639.1073741829.301567030035670/388099858049053/?type=1&theater

Good works, but idk if I’ll have problems. the other thing you need to know is how to change or place the footer I want on every page . and finally if the theme has the option of which products can choose size and colors
thanks

#58801 Copied

Eva Kemp

Support staff

April 22, 2015 at 19:00

Hello @leo,

You can follow the instruction in our documentation how to create footer:
https://www.8theme.com/demo/docs/woopress/#!/9_footer

To be able to choose size and color for products you need create attributes in wp-admin > Products > Attributes and then create variable products:
http://docs.woothemes.com/document/variable-product/
Also you can watch video tutorial at this link.

Regards,
Eva Kemp.

#58817 Copied

leo

Participant

April 22, 2015 at 22:01

Because I get this in the themes ?
Your theme has bundled outdated copies of WooCommerce template files. If you notice an issue on your site, This Could be the reason. Please contact your theme developer for Further assistance . You can review the System Status report for full details or learn more about WooCommerce Template Structure here .

and adding value attributes in the box with this symbol ” | ” as indicated by the theme nothing happens, which is the form

#58859 Copied

rizvejoarder

Participant

April 23, 2015 at 09:48

how much time it will take for future update? I really need my website online.

#58947 Copied

Eva Kemp

Support staff

April 23, 2015 at 10:01

Hello @leo,

You can hide that notice. It won’t affect your site. We modified some Woocommerce files and old version can be written there, but you shouldn’t worry.
Concerning the variable products, as I see you didn’t create attributed in Products > Attributes. Did you watch video tutorial from the previous post?

https://www.youtube.com/watch?v=dfGZ8NyGFS8

Regards,
Eva Kemp.

#58952 Copied

Eva Kemp

Support staff

April 23, 2015 at 10:03

Hello @rizvejoarder,

We’ve uploaded a new version of Visual Composer plugin. Please download it https://www.8theme.com/download-plugins/ and update the plugin.

Thank you.
Regards,
Eva Kemp.

#58954 Copied

rizvejoarder

Participant

April 25, 2015 at 18:54

I have updated but checkout page still have same problem. I can’t pay. check again please? I need to solve this badly

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rizvejoarder

Participant

April 25, 2015 at 18:55

check the link, another problem.

Please, contact administrator
for this information.

#59683 Copied

Eva Kemp

Support staff

April 26, 2015 at 11:04

Hello,

Please ask your host to increase memory_limit value to 256M in php.ini file and check the Checkout page after that.

Thank you.
Regards,
Eva Kemp.

#59702 Copied

rizvejoarder

Participant

April 26, 2015 at 13:21

My memory limit already 256. please check.
WP Memory Limit: [?] 256 MB

Please, contact administrator
for this information.

#59721 Copied

Eva Kemp

Support staff

April 26, 2015 at 16:51

Hello,

On php information memory limit is shown as 128M: http://storage4.static.itmages.com/i/15/0426/s_1430063369_7004743_23d6e21423.png .
So please ask your host to increase the value to 256M in php.ini file.

Thank you.
Regards,
Eva Kemp.

#59766 Copied
Tagged: help, problem, solution, support, template, woocommerce, wordpress
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