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Problem with XStore - by ivd8 - on WordPress WooCommerce support

This topic has 7 replies, 2 voices, and was last updated 4 years ago ago by Rose Tyler

ivd8

Participant

December 10, 2020 at 09:14

Hello, I need help. I bought the XStore theme a long time ago, and everything worked fine before. But recently it was necessary to make a site on WordPress and not one under the theme is normally not installed. After installing the sub-theme, the site does not display the entire template, but only the slider, adding some new elements are also not displayed. I tried to update but an update error will come out. Please help me solve this issue.

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Please, contact administrator
for this information.

#263390 Copied Theme version: .6.3.9.2.

6 Answers

Rose Tyler

Support staff

December 10, 2020 at 10:22

Hello,

Thanks for using our theme and for contacting us.
It looks like you are trying to install an old theme version https://prnt.sc/vzm2eo . Please download the latest version of the theme from Theme Forest. Also, use latest versions of plugins – https://www.8theme.com/downloads/
Let us know if you need any further assistance.

Regards

#263409 Copied

ivd8

Participant

December 10, 2020 at 10:41

Can you tell me what to download and how to install it? I don’t understand what I need to do exactly.

I tried the automatic update, but the error pops up:
The following error occurred during an XStore update: The archive could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

#263414 Copied

Rose Tyler

Support staff

December 10, 2020 at 11:03

Read these articles about the downloading and installation – https://www.8theme.com/documentation/xstore/theme-installation/theme-package/ https://www.8theme.com/documentation/docs/theme-installation/
or this one about the update via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

Regards

#263422 Copied

ivd8

Participant

December 10, 2020 at 11:49

file:///var/folders/3z/qbc44yp56xx20vfg4r6qzl5c0000gn/T/com.apple.Safari/WebKitDropDestination-DSCa8kKk/Снимок%20экрана%202020-12-10%20в%2013.48.15.png

Everything you advise does not solve my problem. Also, when I update, the same error appears as before.

#263431 Copied

ivd8

Participant

December 10, 2020 at 11:53

Tell me, can you send me the updated version 7.2.1?

#263432 Copied

Rose Tyler

Support staff

December 10, 2020 at 12:02

I can’t see your screenshot. Use the Lightshot screenshot tool to share screenshots.

To download the theme from ThemeForest you need to enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content – download the theme’s .zip file directly.

Provide temporary wp-admin and FTP access, so we can assist you.

Regards

#263435 Copied
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