Problem with “XStore” Theme and Elementor: Product Image not Showing on Live Website

This topic has 3 replies, 2 voices, and was last updated 1 years, 6 months ago ago by mady

  • Avatar: mady
    mady
    Participant
    May 1, 2023 at 13:01

    Hello,

    I hope you’re doing well. I’m encountering an issue with the “XStore” theme and Elementor on my website, and I was hoping you could help me resolve it. When I upload a product image on my single product page (please note that I use Woolentor for unique product pages), the image appears correctly within the Elementor editor. However, when I visit the live website, the image is no longer visible.

    Could you please provide some guidance on how to fix this issue? I would greatly appreciate your assistance.

    Thank you in advance for your help.

    Best regards,

    Mady

    Please, contact administrator
    for this information.
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 1, 2023 at 14:08

    Hello, Mady,

    Thank you for getting in touch with us.

    If you are using Elementor Pro and Woolentor, you need to contact their support.
    We can provide assistance with questions that are related to our theme only, not for plugins.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    Avatar: mady
    mady
    Participant
    May 1, 2023 at 14:10

    okay thanks you, i have make another ticket for the big problem

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