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Problem with xstore theme options - by vag335

This topic has 6 replies, 3 voices, and was last updated 5 years, 2 months ago ago by Olga Barlow

vag335

Participant

September 19, 2019 at 14:58

Good evening, I have a problem with xstore theme options. It does not appear as before and I cannot make changes like before.How can I change the sidebar in each category?

Please, contact administrator
for this information.

#221693 Copied Theme version: Version: 6.1

5 Answers

Rose Tyler

Support staff

September 19, 2019 at 15:37

Hello,

I can’t log in your site. Please provide correct wp-admin access – http://prntscr.com/p89po8
Please check the changelog – https://xstore.8theme.com/update-history/ 6.0 version of the theme contains migration from old theme options (Redux Framework) to the new one – Kirki.
Make sure that you installed Kirki framework plugin; make sure that you updated not just theme but the Core plugin too; make sure that you finished migration of theme options (Go to Xstore > Theme Options after Kirki plugin installation).

Regards

#221697 Copied

vag335

Participant

September 19, 2019 at 16:25

I sent the correct password again
.

Please contact administrator
for this information.

#221702 Copied

Rose Tyler

Support staff

September 20, 2019 at 07:45

Hello,

We’re getting 503 error on your site http://prntscr.com/p8jrio
Please contact your hosting provider support to check if there are any issues on a server.

Regards

#221732 Copied

vag335

Participant

September 20, 2019 at 09:32

Now it’ s ok.
I contacted and resolved the problem with the server. I apologize for the inconvenience.

#221750 Copied

Olga Barlow

Support staff

September 20, 2019 at 10:02

Hello,

1) Contact your hosting provider and ask to check the permissions because seems customizer request is locked http://prntscr.com/p8lmss and you don’t have access to Theme Options.

2) Even before theme update we did not have the option to change the sidebar in each category. Product categories inherit the shop sidebar (Appearance > Widgets > Shop sidebar). You can only change the position of the category sidebar and shop page sidebar (Theme Options > WooCommerce > Shop > Product page layout) http://prntscr.com/p8lu8n

Regards

#221757 Copied
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