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PROBLEM WITHE EDITING AV HEADER AV XSTORE THEME

This topic has 4 replies, 2 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

  • Avatar: Ibrahim_Azizi
    Ibrahim Azizi
    Participant
    February 1, 2021 at 13:29

    Hello
    I bought Xstore theme and installed it on a clean copy of wordpress, but a big problem is that when I want to add new headers on the website then it is not possible to edit the new header. When I click on Edit under Multiple header then the page does not load and it takes several minutes to load or the whole browser stops and nothing works.
    I do not have extra or unauthorized Plugin on the website either.
    can you help fix these annoying problems?
    Sincerely

    #271589 Copied Theme version: 7.2.4.1 WooCommerce version: 4.9.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2021 at 14:45

    Hello,

    Thanks for using our theme.
    Please provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    #271604 Copied
    Avatar: Ibrahim_Azizi
    Ibrahim Azizi
    Participant
    February 1, 2021 at 17:46

    Private Content area –

    Please contact administrator
    for this information.
    #271655 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 2, 2021 at 17:45

    Hello,

    Please contact your hosting provider and ask what is the current value of max_body_size, ask to increase it.

    Regards

    #271859 Copied
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