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Problema con “Promo Text” non si vedono quelli già inseriti

This topic has 8 replies, 3 voices, and was last updated 9 months, 4 weeks ago ago by Rose Tyler

Stefano Valso

Participant

January 23, 2024 at 14:57

C’è un problema nella sezione “Promo Text” non riesco a visualizzare quelli già inseriti, quando sono nella sezione dedicata in personalizza, non mi appaiono quelli già caricati, ma c’è solo il pulsanti di aggiungere un nuovo elemento.

Please, contact administrator
for this information.

#380996 Copied Theme version: 9.2.6

7 Answers

Tony Rodriguez

Support staff

January 24, 2024 at 06:52

Hello, @Stefano Valso,

Thank you for using our theme and for contacting us.

Upon thorough review of your website, we are pleased to inform you that we have not identified any issues with the display of the “Promo Text” section. It appears correctly both in the customizer mode and on the front-end of your site.

We suspect that the problem you are experiencing may be related to caching. Therefore, we kindly ask that you clear your browser and any other relevant caches before revisiting your website.

For your convenience, we have created a video demonstration detailing the correct display of the “Promo Text” section. You can find this video in the private content area for your reference.

Should you require any further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

Please contact administrator
for this information.

#381044 Copied

Stefano Valso

Participant

January 24, 2024 at 08:40

Ciao, forse non mi sono spiegato bene, chiedo scusa.
Il problema ce l’ho in “personalizza” al link in “private content area”, non riesco a personalizzare i promo text, se lo faccio, non riesco a gestire quelli presenti eliminandoli o modificandoli

Please contact administrator
for this information.

#381056 Copied

Tony Rodriguez

Support staff

January 24, 2024 at 09:50

Hello, @Stefano Valso,

Thank you for your response.

We would like to direct your attention to the URL provided in the private content section of the Header Builder, specifically under the “Promotext” category within the main configuration area. To update the “promotext” display text, please ensure that the modifications are applied accurately across both the frontend and backend interfaces.

Prior to customizing the “promotext,” it is advisable to clear your browser’s cache to prevent any potential display issues.

For your convenience, we have recorded a tutorial video that demonstrates the necessary steps. You may access the video via the following link:
https://www.veed.io/view/8729fee2-5234-492a-b007-17f3b5397210?sharingWidget=true&panel=share

Additionally, please check your site multiple headers: https://youtu.be/BpeXfzNwkOc?si=Ph_yMwzpsY0heo1s

Should you continue to encounter any difficulties, we kindly request that you document the issue by recording a video. Once completed, please upload the video to a file-sharing service, such as https://wetransfer.com/, and share the URL with us.

We appreciate your cooperation and look forward to assisting you further.

Warm regards,
The 8Theme Team

#381064 Copied

Stefano Valso

Participant

January 24, 2024 at 09:53

Ok in italiano funziona, ma quando vado in inglese, francese e tedesco non ho la stessa schermata che vedo nel tuo video

#381065 Copied

Rose Tyler

Support staff

January 24, 2024 at 13:26

Hello,

Thank you for your response, we can see the problem now.

We kindly request that you proceed with the following diagnostic test: please deactivate all third-party plugins, encompassing those for caching and translation, and subsequently evaluate the functionality of the ‘Multiple Headers > Promo Text’ feature.

Also, make sure that the problem is not caused by custom code in the child theme – temporarily activate the parent theme (Appearance> Themes), it has different Theme options settings, so go to Header Builder > create Multiple headers and check.

Once you have completed these tests, we would be grateful if you could inform us of the outcome.

Warm regards,
The 8Theme Team

#381099 Copied

Stefano Valso

Participant

February 26, 2024 at 15:16

Ciao, continuo ad avere lo stesso problema.
Allego screenshot dove si vedono due contenuti totalmente diversi.

Files is visible for topic creator and
support staff only.

#384824 Copied

Rose Tyler

Support staff

February 26, 2024 at 17:45

Hello, @Stefano Valso,

Fixed. Please clear cache and check now.

Best regards,
The 8Theme Team

#384856 Copied
Tagged: fix wordpress problems, promo text issues, promo text visibility, woocommerce themes, woocommerce troubleshooting, wordpress
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