Return to previous page

Problema con Xstore Core - by Pedro Orfila

This topic has 6 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Muhammad Zaki

Pedro Orfila

Participant

February 13, 2021 at 20:15

Buenas tardes, hay un problema con el plugin Xtore Core. Al activarlo hace que la web vaya extremadamente lenta, tanto en el apartado “personalizar” como para cargar las páginas en el explorador.

He hablado con la empresa del servidor/hosting i me dicen que es por un plugin instalado. He descativado todos los plugins y he ido activando uno por uno y el problema es el plugin Xstore Core.

Alguna solución?

(Tengo activado el tema Xstore Child, nose si tengo que activar el Xstore normal. )

Muchas gracias!

#274064 Copied Theme version: 7.2.4.1 WooCommerce version: 5

5 Answers

Robert Hall

Support staff

February 14, 2021 at 09:14

Hi

We do not understand your question it will be more helpful for us if you can send your message in English and elaborate it in details for our better understanding and send us highlighted screenshot where you are facing the issue along with specific URL so that we have closer look on your mentioned issue and provide you support in best possible way.

#274097 Copied

Pedro Orfila

Participant

February 14, 2021 at 09:49

Good morning, there is a problem with the Xstore Core plugin. When activated, it makes the web extremely slow, both within WordPress to customize and render the pages and to load the pages in the browser for any user visiting the web.

I have spoken to the server / hosting company and they tell me it is due to an installed plugin. I have disabled all the plugins and activated them one by one and the problem is the Xstore Core plugin. If I deactivate it, the web works correctly.

Any solution?

(I have activated the Xstore Child theme, I don’t know if I have to activate the normal Xstore).

Thanks a lot!

#274105 Copied

Muhammad Zaki

Support staff

February 14, 2021 at 11:39

Hello!

The core plugin is essential for the X-store theme to work. We have thousands of customers and if there was an issue with the default plugin it would have been fixed.

It can be a third-party conflict ( another plugin causing the problem with an et-core plugin).

Can you please share your wp-admin details so I can check your setup and help you fix the issue with the core plugin?

Thank you!

#274122 Copied

Pedro Orfila

Participant

February 15, 2021 at 10:09

Hello,

Okay, I’m going to share my details in “private content area” so you can help me.

Thanks!!

Please contact administrator
for this information.

#274251 Copied

Muhammad Zaki

Support staff

February 15, 2021 at 18:57

Hello!

I tested your website performance: https://gtmetrix.com/reports/www.slowlivingbrand.com/Pgm3ZuGE/

It is slow even the Xstore core plugin is disabled. I see some of the third party plugins is causing the slow loading of the website. Please check the waterfall tab in the above link and you will see the resources taking the time.

I also see you need to optimize your images and you have not used any cache plugin which is necessary to control the resources loading and caching.

We have a detailed article on how to speed up a website using a cache plugin an image optimizer, Can you please follow it as it will be surely very helpful:
https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

Please configure the cache plugin, optimize the images and activate the Xstore core plugin, you will see the performance much better.

Please let me know if you need any help, we would love to help you with any issue you facing.

Thank you!

#274387 Copied
Viewing 6 results - 1 through 6 (of 6 total)