Return to previous page

Problema nas configurações dos produtos

This topic has 8 replies, 2 voices, and was last updated 2 weeks, 5 days ago ago by Luca Rossi

Carla

Participant

April 5, 2025 at 14:15

Tenho um problema constante com essa opção de configuração

Tipo De Notificação De Produto Adicionado: Abra o carrinho fora da tela

Por mais que eu deixe acionado , ele não aparece na página do produto e abre eventualmente no catálogo.

O que faz com que as clientes não vejam que o produto foi ou não adicionado no carrinho.

Outro problema, as imagens das variações na página do produto e a descrição não aparecem. Só aparecem após eu carregar a página.

Please, contact administrator
for this information.

#439889 Copied

7 Answers

Luca Rossi

Support staff

April 6, 2025 at 14:50

Dear @Carla,

We hope this message finds you well.

In order to review and verify your current settings, we kindly request temporary access to your WordPress admin panel.

To grant us access, please create a new user account with Administrator privileges via your WordPress Dashboard. Once the account has been created, you may securely share the login credentials with us through the Private Content section provided for this purpose.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#439946 Copied

Carla

Participant

April 6, 2025 at 14:56

Olá!!
Segue acesso!!
Muito obrigada!

Please contact administrator
for this information.

#439947 Copied

Luca Rossi

Support staff

April 7, 2025 at 07:25

Dear Carla,

We hope this message finds you well.

We have reviewed the issue while logged in as an administrator, and everything appears to be functioning correctly. For your reference, please see the following screen recording: https://www.awesomescreenshot.com/video/38455281?key=394406de4e5c624a1dfd0dabdc9e2689.

It is possible that the issue may be related to caching. We kindly suggest temporarily disabling the WP Rocket plugin and checking the site again to see if the problem persists.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#439982 Copied

Carla

Participant

April 7, 2025 at 12:03

Qual plugin você sugere para substituir esse que seja compatível com o tema?

#440051 Copied

Luca Rossi

Support staff

April 7, 2025 at 14:13

Dear @Carla,

We hope this message finds you well.

We would like to inform you that WP Rocket is fully compatible with our XStore theme. For your convenience, we have provided some helpful documentation to assist you with the setup and optimization process:

– Excluding files from JavaScript defer: https://docs.wp-rocket.me/article/976-exclude-files-from-defer-js
– Compatibility exclusions for delaying JavaScript execution: https://docs.wp-rocket.me/article/1560-delay-javascript-execution-compatibility-exclusions
– Optimizing WP Rocket settings with XStore: https://www.8theme.com/documentation/xstore/troubleshooting/how-to-improve-wp-rocket-settings-with-xstore/

We hope you find this information useful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

#440065 Copied

Carla

Participant

April 7, 2025 at 14:52

Esse erro critico que tem aparecido no site , aparece de forma constante, é relacionado também ao plugin WP Rocket ?

Please contact administrator
for this information.

#440073 Copied

Luca Rossi

Support staff

April 8, 2025 at 07:09

Dear Carla,

We hope this message finds you well.

We would like to inform you that a hotfix has been successfully applied to your website to resolve the reported issue. Additionally, this fix has been included in the upcoming updates to ensure continued stability and performance.

The file that was modified is as follows:
wp-content/plugins/et-core-plugin/packages/st-woo-swatches/public/partials/class-st-woo-shop.php (line 542)

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#440105 Copied
Viewing 8 results - 1 through 8 (of 8 total)