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Problemas Editing Shop Page Layout – editing

This topic has 5 replies, 2 voices, and was last updated 1 hours, 1 minutes ago ago by Nelson

Nelson

Participant

October 17, 2024 at 14:39

Problems editing Shop Page Layout

I notice that some changes I try to make in the editor don’t work, that is, if I want to change the product page it doesn’t make any changes

This is the third purchase I’ve made from this theme, and it’s the first time I’ve seen this difficulty

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4 Answers

Rose Tyler

Support staff

October 17, 2024 at 14:58

Hello, Nelson,

Thank you for reaching out to us and for your continued trust in our theme.

Please provide a video of your actions and the problem.

Additionally, we were unable to log in to your site as shown in the following screenshot: https://prnt.sc/neYRTp7B3QRv. Please provide the correct login credentials so we can further investigate the matter.

We appreciate your cooperation and look forward to resolving this issue for you.

Best regards,
8Theme’s Team

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Nelson

Participant

October 17, 2024 at 15:32

You can login now, ou can try to edit the catalog, or for example, enable and disable the side bar thank you

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Rose Tyler

Support staff

October 17, 2024 at 15:48

Hello, Nelson,

We appreciate your prompt response.

1/ You need to enter the purchase code to activate the theme – https://prnt.sc/z3EDYLyDsoD- Kindly note that using the theme without proper activation is not permitted.

2/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), and updating the Pro Elements plugin. After that, clear the cache of the browser, and then check the Shop page editor again. It is possible that one of the additional plugins is causing the issue.

3/ If this doesn’t help, provide us with temporary FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

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Nelson

Participant

October 17, 2024 at 16:01

Thank you again for the answers, I have already done everything as you suggested and everything is still the same, I send the FTP data

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