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Probleme mobile : Image appears only after manual hand slide

This topic has 2 replies, 2 voices, and was last updated 1 years ago ago by Tony Rodriguez

kristofair8306

Participant

February 7, 2024 at 11:37

Good morning,

On the mobile version, when I browse the pages, especially the product pages, the images do not appear. I have the download symbol, but I don’t have the image. If I manually slide my finger down the page, the images appear immediately. I disabled lazy loading in WP Rocket, lazy loading in Xstore theme, but I don’t know why it’s still blocking. Thanks for your help. Have a great day. Chris.

#382678 Copied Theme version: 9.2.7 WooCommerce version: 8.3.1

1 Answer

Tony Rodriguez

Support staff

February 7, 2024 at 13:36

Hello, @kristofair8306,

Thank you for contacting us and for using XStore.

To address the technical issue you are currently experiencing with your website, we kindly request that you temporarily deactivate the Content Delivery Network (CDN) service and perform a complete flush of your server’s cache. For your reference, please see the following screenshot which illustrates the matter: https://ibb.co/sQQsYZp

To proceed with these actions, we advise that you reach out to your service provider for assistance. They will be able to guide you through the necessary steps to ensure that the CDN is deactivated and the server cache is cleared effectively.

Once you have completed these tasks, please revisit your website to confirm that the issue has been resolved.

We hope that this guidance proves helpful to you. Should you require any further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#382690 Copied
Tagged: e-commerce solutions, image loading issue, manual hand slide, probleme mobile, responsive design, website optimization, wordpress woocommerce templates
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