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Problems after chat installation - by Kirill Klassen

This topic has 4 replies, 2 voices, and was last updated 5 years, 4 months ago ago by Rose Tyler

  • Avatar: Kirill_Klassen
    Kirill Klassen
    Participant
    July 31, 2019 at 11:58

    Hello,

    After I’ve installed a live chat on the website, I’ve noticed couple problems:

    1) The slider on the main page sometimes stops loading and appears blank after I switch between the browser tabs.

    2) When I slide down the main page, the floating header twitches.

    Please, contact administrator
    for this information.
    #218132 Copied Theme version: 5.4.1
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2019 at 12:04

    Hello,

    If problems are caused by a third-party plugin, contact the support of the plugin.
    We are theme support, so are able to help with issues related strictly to our theme, we don’t give guaranty for full theme compatibility with all 3-rd party plugins.

    Regards

    #218134 Copied
    Avatar: Kirill_Klassen
    Kirill Klassen
    Participant
    July 31, 2019 at 12:12

    Thank you, sorry for inconvenience

    #218136 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    July 31, 2019 at 12:21

    Feel free to ask if you have any other questions.
    Have a nice day.

    Regards

    #218137 Copied
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