Return to previous page

Problems after update - by TheOne - on WordPress WooCommerce support

This topic has 14 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Olga Barlow

TheOne

Participant

October 1, 2018 at 11:28

Hello,

Some time ago i had a costum header made up:
https://www.8theme.com/topic/header-options-on-desktop-and-mobile/

Now after the update of everything -> theme, wordpress, woocommerce and all other plugings i have some issues:ssues:

– Costum banner bellow the header not showing (added costum widget area)
– On single product page the names of the products are not displaying it only shows “Product Information”
– Sale badge is offset
– Quantity + and – are changed with some weird symbols
– Next previous buttons bellow image gallery messed up
– For some reasong everything is smaller (price, add to cart etc.)

Before: http://shrani.si/f/C/8Y/2ecREZUh/before.png
After: http://shrani.si/f/2H/4S/1YP0ndZ/after.png

But i think this is all connected with the costum header. At the moment i’ve put the “headers” folder inside child folder on hold (header.hold) becouse if i don’t i get an error:

http://shrani.si/f/3R/TA/2aF8wI8z/header-error.png

i guess when i updated everything the files in the child theme are still pulling the old strings.

Can you take a look ?

FTP and admin credentials are in the private content.

Please, contact administrator
for this information.

#200252 Copied Theme version: 5.0.2 WooCommerce version: 3.4.5

13 Answers

TheOne

Participant

October 1, 2018 at 11:36

Forgot: Port for the ftp: 6021

#200254 Copied
Olga Barlow

Support staff

October 1, 2018 at 19:17
Hello,

1) Choose the position of banner http://prntscr.com/l0ygz1
2) Because option was enabled http://prntscr.com/l0yhdg
3) Check now
4), 5) I don’t see problem http://prntscr.com/l0yj46 Clear browser cache
6) Yes, some CSS improvements were made in 5.0 version
If you like the previous styles you can change by simple custom CSS, for example
```
.product-content .price {font-size: 2.4rem;}
.product-content .price del {font-size: 1.8rem;}
```
etc

Regards
#200288 Copied
TheOne

Participant

October 2, 2018 at 23:15

Hello,

Thank you for a quick reply. Yes, i see there are a lot of changes.

While i am thrilled that you made all this changes and add all the extra functions (really an awesome job) i still want my page to look as it was before the update.

1. My headers folder in child theme is stil on hold. If i activate it, it still shows the error:
http://shrani.si/f/3R/TA/2aF8wI8z/header-error.png

I don’t get this. How is it pulling the style if the folder is on hold ?
The header is modified “variant standard”. And what about future updates, will the modified layout be safe ? It sure wasn’t this time.

2. The sale badges on the products on homepage aren’t showing anymore. Option somewhere ?

3. My mobile position of the logo,menu and cart are all re-arranged. I used to have logo->cart->menu and now i have menu->logo->cart. Some extra features in the new update ?

4. Please go on my site (homepage) and press refresh. You will notice that all of the products move up and then down to their place. It used to be static.

#200361 Copied
TheOne

Participant

October 3, 2018 at 00:18
I noticed couple of things on mobile:

5. Mobile version – links on the bottom are not centered. I have this code (it used to work):
```
@media only screen and (max-width: 979px){
.footer-links-bakery {
 text-align: center !important;
}
```
6. Mobile version – “show product” label (on mobile homepage) is in two rows, it used to be in one.

7. Mobile version – i have an icon of a person for sign in in the menu. No label to go with it (sign in label disappeared)

8. Mobile version – search icon in search field missing.
#200363 Copied
Olga Barlow

Support staff

October 3, 2018 at 17:34
Hello,

1. Because you need to update the file according to the changes in the parent theme. We have updated file for you. Check, please.
2. This is theme bug, unfortunately. I passed this ask our developers and inform you once they fix the problem.
3. Yes, we changed the menu position for mobile devices.
4. If you don’t have the menu with the many menu items then keep this option disabled http://prntscr.com/l1rrw0
5. Links are centered
6. It’s because of right/left paddings. Use the custom code to reduce it
```
@media only screen and (max-width: 480px){
.content-product .button {
 padding: .91rem 1.2rem;
}
}
```
7. Check now.
8. It’s because of the file in your child theme. Check now.

Regards
#200410 Copied
TheOne

Participant

October 4, 2018 at 13:02

Hello,

2. I see you fixed the badge issue on homepage ?
3. Where is the file that defines mobile menu position ?
5. Links are still not centered (first row)
7. Label still not showing

Additional:

8. I noticed an issue. I have this code that displays content in header banner on homepage:

 Brezplačna in hitra dostava

It’s not showing the icon.

Now check the code in Theme Options->Header->Header custom HTML

You will notice that it also has icons inputed in the code and the text should be vertically and horizontally centered in the header (and it’s not).

Then go to site’s shop page (link in private) and you will notice that the code works – it’s showing the icons and the additional information (email and phone) are centered.

Please, contact administrator
for this information.

#200481 Copied

Olga Barlow

Support staff

October 5, 2018 at 11:21

Hello,

2. yes.
3. It’s style.css.Changes were made in styles only.
5. Check now.
7. Sorry, forgot about non-logged-in users. Check now.
8. You are using FontAwesome icons, so go to Theme Options > Speed Optimization > FontAwesome support > On.

Regards

#200566 Copied

TheOne

Participant

October 11, 2018 at 23:37

Hello,

2. I updated the theme and the badges dissapeared from the homepage (again).
7. Can you tell me what you did here ? I have another xstore theme and the problem is also there.

Thank you,

#200968 Copied
Olga Barlow

Support staff

October 12, 2018 at 10:23
Hello,

2. Fixed. This fix will be included in 5.0.4 theme update.
3. We added this code in Custom CSS
```
.mobile-menu-wrapper .my-account-link.type-icon>a, .mobile-menu-wrapper .login-link.type-icon>a {
 font-size: 1rem;
}
```
This issue also will be fixed in the next theme update.

Regards
#200998 Copied
TheOne

Participant

October 12, 2018 at 17:12

Thank you,

I have a question. Did something change durring your stay on my site (when implementing code) ?

The footer turned black (even if i change the color) and the “show product” labels turned grey.

See pictures in private.

Please, contact administrator
for this information.

#201045 Copied

Olga Barlow

Support staff

October 15, 2018 at 11:06

Hello,

Problem was caused by your custom code in Custom CSS http://prntscr.com/l68l88
Don’t use media queries if you place the code in the area that was created especially for the mobile devices. The editor displays you the errors (red x), it means you need to check the code and fix it. Don’t save options if you have the red x on the left side.

Regards

#201090 Copied

TheOne

Participant

October 15, 2018 at 11:58

Hey,

Thank you, but now i have the same situtation i had before that code. The badges are not showing correctly on mobile devices (i just didn’t notify you and wanted to fix it myself).

On homepage i wanted them to show a little bit in the corner and in the product single view the badges are showing in the middle of the product image.

#201092 Copied

Olga Barlow

Support staff

October 15, 2018 at 12:33

Hello,

These issues are caused by your custom code. I have changed it a little bit. Check if you want such position of the sale labels? If not then could you provide me the screenshot for both desktop and mobile devices, how should it look?

Regards

#201095 Copied
Viewing 14 results - 1 through 14 (of 14 total)