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Problems after update to 1.5.2 - by AlchemicDesign

This topic has 15 replies, 2 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

AlchemicDesign

Participant

December 9, 2014 at 19:00

Hello, I have just updated to Royal theme 1.5.2 and I have some major problems:
1. Theme Options are no longer used. Making changes and Saving has no effect.
2. I have no footer

Please, contact administrator
for this information.

#28746 Copied

14 Answers

Eva Kemp

Support staff

December 9, 2014 at 19:33

Hello,

Please provide us with FTP credentials to check the issue.

Thank you.
Regards,
Eva Kemp.

#28754 Copied

AlchemicDesign

Participant

December 10, 2014 at 14:58

Here is the login info:

Please, contact administrator
for this information.

#28849 Copied

AlchemicDesign

Participant

December 10, 2014 at 18:54

Hey, guys, any news on the update problem. Did this happen to anyone else?

I tried deleting the theme and installing the oldest version I have (1.2) with no result. The theme options are no longer saved.

I’ll be looking forward to your answer.

#28905 Copied

Eva Kemp

Support staff

December 10, 2014 at 19:31

Hello,

I’ve reuploaded theme files for the parent theme.
Please check your site now.

Regards,
Eva Kemp.

#28912 Copied

AlchemicDesign

Participant

December 10, 2014 at 19:49

I have done that too with no success. There is a problem with the theme saving the Theme Options. Although in the WP Admin the settings are saved, they are not applied on the site.

For example, the logo of the site should be the same as on the live version: http://www.craigjohnsoninternational.com/

#28913 Copied

AlchemicDesign

Participant

December 10, 2014 at 19:54

Eva, the work is done on the testing subdomain. I think you uploaded the new version on the live site. The problem is on http://testing.craigjohnsoninternational.com/
I have sent you the login details for WP Admin.

#28915 Copied

Eva Kemp

Support staff

December 10, 2014 at 20:18

Hello,

Sorry, my fault.
Please check your subdomain now and clear your browser cache before.

Thank you.
Regards,
Eva Kemp.

#28916 Copied

AlchemicDesign

Participant

December 10, 2014 at 20:25

Nope, nothing happened. The Theme Options are still not being saved.

#28917 Copied

Eva Kemp

Support staff

December 11, 2014 at 12:43

Hello,

As I see you’ve uploaded a lot of folders with different theme versions.
Please upload only one “royal” folder:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade

Thank you.
Regards,
Eva Kemp.

#29006 Copied

AlchemicDesign

Participant

December 11, 2014 at 13:01

Ok, sorry about that, I tried activating older versions to see if I can get the Theme Options to work. I have removed the older versions and renamed the current theme folder to royal.

Thanks.

#29010 Copied

AlchemicDesign

Participant

December 11, 2014 at 16:46

Hey, Eva, please tell me if you are still working on solving this because I am too and I don’t want us to hinder one another.

#29100 Copied

Eva Kemp

Support staff

December 11, 2014 at 17:03

Hello,

I’ve activated Royal parent theme and disabled all 3rd-party plugins. After that theme works fine and changes are saved in Theme Options. Now you need deactivate plugins one by one and find out what is causing the issue. Also check the modifications you made in the child theme.

Thank you.
Regards,
Eva Kemp.

#29102 Copied

AlchemicDesign

Participant

December 11, 2014 at 17:06

Ok, Eva, noted. I’ll do exactly that. Thank you very much for your help.

#29103 Copied

Eva Kemp

Support staff

December 11, 2014 at 17:11

Hello,

You’re welcome.

Regards,
Eva Kemp.

#29105 Copied
Tagged: 1.5.2, problems, solution, themes, update, woocommerce, wordpress
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