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Problems by using Elementor – it doesn’t work only HTML

This topic has 3 replies, 3 voices, and was last updated 26 minutes ago ago by Tony Rodriguez

  • Avatar: Kevin
    Kevin
    Participant
    October 22, 2024 at 11:19

    Hi,
    Unfortunately there is a problem when I want to edit the pages with Elementor. There is always only one HTML editor, but not the classic editing with Elementor.
    Best regards

    #419927 Copied Theme version: 9.4.3
    2 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 22, 2024 at 12:14

    Hello, Kevin,

    Thank you for reaching out to us.

    We are sorry to hear that you are experiencing issues while trying to edit pages with Elementor.

    Please test how the editor works with a default theme, such as Hello Elementor or Storefront. Does the issue persist?

    Best regards,
    8Theme’s Team

    #419942 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    October 22, 2024 at 12:19

    Hello, @Kevin,

    Thank you for contacting us and for using XStore.

    We are pleased to inform you that your issue has been successfully resolved. Kindly clear your browser cache and check your website to ensure everything is functioning as expected.

    To address the problem, we have deactivated the Jetpack Boost plugin on your website, which has resolved the issue.

    If you have any further questions or need additional assistance, please do not hesitate to reach out.

    Best regards,
    8Theme Team

    #419945 Copied
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