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Problems loading an item from the x store library

This topic has 2 replies, 2 voices, and was last updated 1 years, 9 months ago ago by Tony Rodriguez

David

Participant

March 21, 2023 at 19:33

Something is happening to me with the theme, I import a demo but when I want to add something from the x store library through the elementor, it works fine in the elementor but when I publish it it doesn’t look good, but rather everything is misconfigured.

#350754 Copied Theme version: 9.0.5

1 Answer

Tony Rodriguez

Support staff

March 22, 2023 at 06:08

Hello, David,

Thank you for purchasing our theme and for contacting our support center.

If the changes you have made are visible in the Customizer but not on the page front, it is likely a cache issue. If it is working correctly in the Customizer, it should also be working on the front end.

We suggest that you try temporarily disabling any CDN caching or cache plugins and clearing the browser cache and then checking again.

If the issue still persists, we request that you provide us with the URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:

– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m

– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7

– Any email address can be used for the new account, it does not have to be your personal email.

Once you have completed these steps, please let us know and we will promptly review your account information and provide assistance as soon as possible.

We appreciate your patience and look forward to hearing from you.

Kind Regards,
8theme Team

#350793 Copied
Tagged: library, loading, problems, templates, woocommerce, wordpress, xstore
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