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Problems modifying layout, changes do not save

This topic has 7 replies, 3 voices, and was last updated 2 years, 7 months ago ago by Olga Barlow

Recurso Apto

Participant

March 30, 2022 at 17:24

I’m having trouble modifying the theme layout. Changes are not saved even after clicking to save changes.

Sometimes they look perfect on the customization panel, but on the live site the settings don’t work.

Example: I leave the header transparent, saved and everything is perfect. When I open the site it is blank. I change the font to green, it changes, but then it goes back to the previous color. The commands I put are not heeded, and when they are, in some time they revert to the old default settings.

Image: https://prnt.sc/LB-TidDt1_Qz

I gave the example of the Header, but the same happens with breadcrumbs and others.

PS: My site doesn’t have a cache plugin, and third-party plugins are disabled (I’ve already tried disabling WooCommerce and it didn’t work either). I await reply!

Please, contact administrator
for this information.

#320939 Copied Theme version: 4.1.2.1 WooCommerce version: 6.3.1

6 Answers

Recurso Apto

Participant

March 30, 2022 at 18:27

Update:

Now the header turned blue, even though it was configured in another color. The site buttons also returned to blue, even though they were set to green.

Examples: https://prnt.sc/14IMWPQpvTIC
https://prnt.sc/tL9k2NAHFARb

#320941 Copied

Stanislav

Participant

March 30, 2022 at 20:39

I have the exact same issues every where in the header.
Please give us a solution

#320950 Copied

Olga Barlow

Support staff

March 31, 2022 at 11:51

Hello, @Recurso Apto

I checked your site and header is absolutely fine https://gyazo.com/6f207a10b41d1bcce13a3029c76c4458
So, I suppose that you had some cache issue (browser cache or server cache).

Regards

#321006 Copied

Olga Barlow

Support staff

March 31, 2022 at 11:52

Hello, @Stanislav

Provide us with link to your site and WP Dashboard access to check the issue. Also, provide screenshots of changes that you do.

Regards

#321007 Copied

Stanislav

Participant

April 2, 2022 at 16:04

Yes it was the cache issue. I purge all caches and its ready now. Thanks !

#321190 Copied

Olga Barlow

Support staff

April 2, 2022 at 20:52

Hello,

You are welcome.

Regards

#321201 Copied
Tagged: changes, layout, modifying, save, themes, woocommerce, wordpress
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Problems modifying layout, changes do not save

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