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Problems on site - by computerkarma@gmail.com

This topic has 10 replies, 2 voices, and was last updated 6 years, 11 months ago ago by Rose Tyler

computerkarma@gmail.com

Participant

December 5, 2017 at 17:59

Hello,
here are some problems on my site

1 – i’ve installed SSL secure certificate but chrome still says site is insecure

2 – when i update theme to 3.3 got some malware:
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/404javascript.js ( View Payload )
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/categoria-prodotto/felpe/ ( View Payload )
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/categoria-prodotto/t-shirt/ ( View Payload )
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/ ( View Payload )

3 – on page speed insight page rank is poor please suggest me somthing

4 – some translation doesn’t work (i’ve used poiedit) like UPDATE CART in cart page and CATEGORIES on products page

Please, contact administrator
for this information.

#179384 Copied Theme version: 3.3 WooCommerce version: 3.2.5

9 Answers

Rose Tyler

Support staff

December 6, 2017 at 09:14

Hello,

1. You can open console in a browser and see problems with Mixed Content, so, at first, you need to resolve these. Please, re-add the mentioned images to fix the issue. Also, you can use this plugin https://wordpress.org/plugins/wp-force-ssl/.

2. Sorry, it is a bit unclear for me, please describe your problem in details.

3. Please read this articles to increase page speed:
http://www.laplacef.com/2014/05/24/how-to-defer-parsing-javascript-in-wordpress/
http://www.elegantthemes.com/blog/tips-tricks/optimize-images-for-your-wordpress-website
https://www.mvestormedia.com/leverage-browser-caching-w3-total-cache/
http://technumero.com/internet/how-to-leverage-browser-caching-wordpress/3213
http://premium.wpmudev.org/blog/10-best-image-optimization-plugins-to-speed-up-your-wordpress-site/
http://www.sparringmind.com/speed-up-wordpress/

4. After the update, you just need to synchronize translation files of the theme and woocommerce.
Before this make sure that you placed translation files into wp-content/languages/themes folder with correct name https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ (the same for woopress theme).
Button Sync allows you to synchronize your translation file with updated pot file. It means if we made any changes in template files that may affect transaltion or we added new string for the translation and you updated theme you need to synchronize your translation with updated files. Only after synchronization you’ll be able to translate new strings or strings that were changed. You may lose only strings that were changed.
Also, don’t forget to backup all the files before any update.

To fix this translation http://prntscr.com/hjqji7 you may simply add category widget in Shop sidebar (Appearance > Widgets) with needed text in widget title.

Regards

#179417 Copied

computerkarma@gmail.com

Participant

December 6, 2017 at 15:29

Only home page is unsecure what i can do?

for point 2 this is result from sitesecuri

Warning: Malicious Code Detected on This Website!
Infected with Malware
Website: essessepromotion.it
Status: Infected With Malware. Immediate Action is Required.
Web Trust: Not Currently Blacklisted (10 Blacklists Checked)
Scan Result Severity Recommendation
Malware Detected Critical GET YOUR SITE CLEANED
ISSUE DETECTED DEFINITION INFECTED URL
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/404javascript.js ( View Payload )
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/categoria-prodotto/felpe/ ( View Payload )
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/categoria-prodotto/t-shirt/ ( View Payload )
Website Malware rogueads.unwanted_ads?1 https://www.essessepromotion.it/ ( View Payload )

#179471 Copied

Rose Tyler

Support staff

December 6, 2017 at 16:44

You need to contact your hosting provider and ask to check your site. We do not have malicious code in our theme files, you may download source files from theme forest and check. Very likely your site was hacked and that’s why some files include malware code that you need to remove and after that protect your site for future.

Regards

#179487 Copied

computerkarma@gmail.com

Participant

December 6, 2017 at 17:59

on theme options color scheme i can’t set general color and footer too

#179496 Copied

Rose Tyler

Support staff

December 7, 2017 at 08:21

Hello,

You need to update WPBakery Visual Composer, Ultimate Addons for Visual Composer and Screets Live Chat plugins.
To update premium plugins, connect to your server using FTP. Copy extracted plugins folders into wp-content/plugins/ . The latest versions of plugins you can find here.

Regards

#179518 Copied

computerkarma@gmail.com

Participant

December 7, 2017 at 12:23

removed malware

updated plugin but still have same problem on theme option

#179578 Copied

Rose Tyler

Support staff

December 7, 2017 at 14:15

Hello,

Please clear cache and check one more time http://prntscr.com/hkbg6y

Regards

#179583 Copied

computerkarma@gmail.com

Participant

December 9, 2017 at 11:40

Cache cleared, problems resolved.

For ssl secure i’ve this warning i can’t resolve.

Mixed Content: The page at ‘https://www.essessepromotion.it/’ was loaded over HTTPS, but requested an insecure image ‘https://www.8theme.com/demo/woopress/fullwidth/wp-content/uploads/sites/10/2014/12/log.png?id=16433’. This content should also be served over HTTPS.

All other pages are secure

i’m finishing translating .pot, when i finish i’ll send you for other italian clients.

#179764 Copied

Rose Tyler

Support staff

December 11, 2017 at 08:30

Hello,

You need to replace background image for this block on Home page http://prntscr.com/hluqcw
Thanks in advance for the translation, you may send files via this form https://www.8theme.com/contact-us/

Regards

#179809 Copied
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