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Problems when you add product to cart - by Randley

This topic has 10 replies, 2 voices, and was last updated 6 years, 1 months ago ago by Rose Tyler

Randley

Participant

October 10, 2018 at 20:35

Hello

Since 2 weeks ago I have had many problems with the theme of xstore, fix all the access problems I had to update the core, I change the core to the previous one. Since today I have had a lot of problems when I want to add products to the cart, you only see that loading and you can not go to the checkout. Can you please help me with this problem?

#200886 Copied WooCommerce version: 3.4.5

9 Answers

Rose Tyler

Support staff

October 11, 2018 at 07:41

Hello,

Please provide us with temporary wp-admin and FTP access so we can take a closer look.

Regards

#200894 Copied

Randley

Participant

October 11, 2018 at 16:09

Hi @Rose

I am sending you the info.

Thanks

Please, contact administrator
for this information.

#200953 Copied Theme version: xstore WooCommerce version: 3.4.5

Rose Tyler

Support staff

October 12, 2018 at 07:06

Hello,

Please check credentials http://prntscr.com/l54yqi and FTP (hostname, username, password, port).

Regards

#200971 Copied

Randley

Participant

October 12, 2018 at 16:23

Hello @Rose

I am sending you the info you need. Also I saw other problem with WPBakery page Builder, everything is on white and featured Image too, can you help me with that.

Thanks

Please, contact administrator
for this information.

#201042 Copied Theme version: xstore WooCommerce version: 3.4.5

Rose Tyler

Support staff

October 15, 2018 at 08:06

Dear @Randley,

1) Please ask your hosting provider support to create FTP account to your site files and give us the credentials.
2) Try to disable all 3-rd party plugins to check if one of them causes the problem.

Regards

#201073 Copied

Randley

Participant

October 16, 2018 at 18:45

Dear @Rose

I am sending you the information, also I have problem with the slider revolution, when I try save the slider the system say ajax error. We have a lot problems.

Regars

Please, contact administrator
for this information.

#201180 Copied

Randley

Participant

October 16, 2018 at 19:07

Hi @Rose

The Hosting guy resolve the problems with the slider revolution and the featured image.

#201181 Copied

Randley

Participant

October 17, 2018 at 01:03

Hi @Rose

Everything right now it is perfect, I let you know if I found other problems.

Thanks

#201184 Copied

Rose Tyler

Support staff

October 17, 2018 at 08:07

Hello,

That is great thank you for letting us know.

Regards

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