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Problems with add to cart - by eli1356 - on WordPress WooCommerce support

This topic has 11 replies, 2 voices, and was last updated 7 years, 7 months ago ago by Olga Barlow

eli1356

Participant

April 9, 2017 at 10:17

hi

i am having a problem with my site
when ever i go into any of the shop pages i am getting a message that a product was added to the cart, without me adding anything.

http://www.green-works-tools.co.il/shop

http://prntscr.com/eu8mxd

Please, contact administrator
for this information.

#159218 Copied

10 Answers

eli1356

Participant

April 9, 2017 at 14:01

hi

can you please show me how can i reduse the hight of the heading by 50% accross the site please?

http://prntscr.com/euabp6

thanks

eli

#159239 Copied

eli1356

Participant

April 10, 2017 at 15:52

hi

the problem of the speed of the site is still a HUGE PROBLEM.

what ever i did, and how much i invested didnt help my site, and it is still VERY VERY SLOW.

AS you can see in this image it is taking the site 14 seconds to load (10 seconds for something called DOM)

http://prntscr.com/euqfas

i relly need you to help me with this problem.

thanks

eli

#159380 Copied

Olga Barlow

Support staff

April 10, 2017 at 18:05

Hello,

1) We can’t reproduce this issue. Describe me your actions step by step.
2) Go to Theme Options > General > Breadcrumbs > change the top and bottom paddings for your breadcrumbs.
3) I would like to help you but we have not found good solution yet.

Regards

#159410 Copied

eli1356

Participant

April 11, 2017 at 22:18

Hi

thaks again for all your help

about the speed i really need a better answer, i have to get the site to load no longer then 5 sec. please try to help me.

#159673 Copied

eli1356

Participant

April 11, 2017 at 22:39

hi

look what i found taht if i change the theme from child theme to the main theme, i gain a extra speed of avrage 4-5 seconds, this means that something in the child theme is part of the problem.

maybe this can help you to help find and fix the problem???

main theme
http://prntscr.com/evauah

child theme
http://prntscr.com/evaw9x

if you remebmer you used the child theme to apply rtl to the crousel, maybe this is it???

please help me.

thaks

#159674 Copied

eli1356

Participant

April 15, 2017 at 20:24

???

#160242 Copied

Olga Barlow

Support staff

April 19, 2017 at 10:56

Hello,

Sorry for the delay in answering. As I can see from your screenshot size of the page is also bigger 2.52MB instead of 1.58MB, I don’t think that it’s because of the carousels only. What other changes did you make?
The new carousels have additional scripts and the old scripts are also included, but it can be fixed only by global theme update. We plan to implement new owl carousels in version 4.0 of our theme.

Regards

#160500 Copied

eli1356

Participant

April 20, 2017 at 12:18

hi

1. there is no other changes besides some css code in rtl.css. can you chack this?
2. any way you can add the new rtl carosel erliear? my site is really slow.
3. can you see this video about the add to cart bug https://www.useloom.com/share/7bf69c75ee2b4cdbb55737f7609de1e1

thaks

eli

#160712 Copied

eli1356

Participant

April 23, 2017 at 20:02

ANYBODY HOME??? 3 DAYS I AM WATING FOR A REAPLAY!!! WAY???? WHAT IS GOING ON?

#160961 Copied

Olga Barlow

Support staff

April 25, 2017 at 16:38

Hello,

– Problem with the notice on the product page caused by cache plugin, it cached the notices.
– Unfortunately, we can’t implement new carousel faster because we need to change it for all the elements that use carouser – product sliders, posts sliders, testimonials, instagram, single product, quick view images etc. After that we should test if everything works ok. Only after that we’ll release the new version with updated carousel. Unfortunately, this kind of work requires a lot of time not just a few days.

Regards

#161223 Copied
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