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Problems with all sites in the products section, product customization does not work

This topic has 5 replies, 3 voices, and was last updated 20 minutes ago ago by Jack Richardson

montse

Participant

November 21, 2024 at 11:14

look this page of product

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support staff only.

#424509 Copied Theme version: .9.4.5

4 Answers

Rose Tyler

Support staff

November 21, 2024 at 11:51

Hello,

Please provide us with temporary FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
The 8Theme’s Team

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montse

Participant

November 21, 2024 at 12:50

FTP

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montse

Participant

November 21, 2024 at 13:50

we have problems too

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Jack Richardson

Support staff

November 21, 2024 at 14:53

Dear @montse,

We hope this message finds you well.

We would like to inform you that the fatal error on your single product page was caused by an incorrect translation setting within the WPML string translations. You can refer to the issue here: https://prnt.sc/mdynMocRlWVV

For this instance, we have implemented a fix, and the page is now loading correctly. We kindly request you to review it at your convenience to ensure everything is functioning as expected.

Moving forward, we recommend exercising caution when translating strings, especially if they contain specific symbols. Omitting or altering such symbols in the translated version can lead to similar errors. Please note that this issue is not related to our theme but rather to the translation process itself, particularly when translations are created quickly without thorough review.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
Jack Richardson
The 8Theme Team

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