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Problems with an update - by matizart - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 3 years, 2 months ago ago by Olga Barlow

matizart

Participant

October 18, 2021 at 09:45

8 days ago I installed the template at symdreams.com/ with this version your xstore.8theme.com/demos/handmade/product/basic-bag/ in the installation I had no problems but when updating the plugins several days later I get an error. All the parts created with your template are not visible, the shortcode appears for example: [et_blog_carousel slide_view = »timeline2 ″ blog_align =» center »size =» 370 × 260 ″ hide_buttons = »yes» pagination_type = »lines» default_color = »Rgba (157,129,109,0.6)» active_color = »# 9d816d» items_per_page = »4 ″ large =» 3 ″ notebook = »3 ″ tablet_land =» 2 ″ tablet_portrait = »2 ″ mobile =» 1 ″]
I have deactivated all the plugins that are not from the template but it still gives problems. What I can do??

#305703 Copied Theme version: 3.0.6 WooCommerce version: 5.8.0

7 Answers

Rose Tyler

Support staff

October 18, 2021 at 10:04

Hello,

Thanks for using our theme and for contacting us.
Make sure that XStore Core plugin is activated on your site.
Provide temporary wp-admin and FTP access, so we can take a closer look.

Regards

#305705 Copied

matizart

Participant

October 18, 2021 at 10:16

Hello, the XStore Core plugin is active. I give you the data so that you can enter the web.

Please contact administrator
for this information.

#305708 Copied

Rose Tyler

Support staff

October 18, 2021 at 10:24

Hello,

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information. Use the Private Content area.
We can’t login – https://prnt.sc/1wlfatv Please check. Also, provide FTP access. Contact your hosting provider and ask for FTP host, FTP username, and FTP password.

Regards

#305709 Copied

matizart

Participant

October 18, 2021 at 10:39

For the wordpress administration panel:

Please contact administrator
for this information.

#305713 Copied

Olga Barlow

Support staff

October 18, 2021 at 16:32

Hello,

Could you, please, provide us with link to the page where you have the mentioned issue with the shortcode? Because I don’t see problem with the home page or single product.

Regards

#305747 Copied

matizart

Participant

October 18, 2021 at 18:37

Hello

I just checked that it works, I don’t know what you have done. On this page you used to see the shorcode https://symdreams.com/no/

#305775 Copied

Olga Barlow

Support staff

October 18, 2021 at 19:21

Hello,

Probably you disabled XStore core plugin. Then you would see just a shortcode instead of the blog carousel.

Regards

#305793 Copied
Tagged: issues, persuasive, themes, update, woocommerce, wordpress
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