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Problems with checkout - by lamink - on WordPress WooCommerce support

This topic has 16 replies, 4 voices, and was last updated 10 years, 2 months ago ago by Eva Kemp

lamink

Participant

September 2, 2014 at 08:42

Hello!

I got several problems with the checkout page, my site is https://lamink.com/ and whenever I am trying to proceed the checkout it seems it’s blocked (the loading animation stuff). Unfortunatelly it seems that occurs on the logged-in user and also on the non-logged user. Thanks

#14043 Copied

15 Answers

Eva Kemp

Support staff

September 2, 2014 at 20:56

Hello,

The reason may be you need increase memory limit at least to 96M.
Please ask your hosting provider to do this for you.
If the issue still persists after that please provide us with FTP and wp-admin panel credentials in Private Content.

Regards,
Eva Kemp.

#14091 Copied

lamink

Participant

September 3, 2014 at 09:07

Hello the memory limit on hosting is 128M also on the wp-config define( ‘WP_MEMORY_LIMIT’, ‘128M’ ); but still the problem is unresolved. I’ve tried to disable plugins but it still didnt worked for me. Also I’ve checked the form by the console in firefox and it seems that the POST method is sending 0,00kb, maybe thats the issue? Thanks for any help!

Please, contact administrator
for this information.

#14123 Copied

Eva Kemp

Support staff

September 3, 2014 at 11:08

Hello,

I’ve disabled Envato plugin and Checkout page is working fine now.

Please check it and clear browser cache before.
Thank you.

Regards,
Eva Kemp.

#14146 Copied

lamink

Participant

September 3, 2014 at 11:18

Hello,

It’s working right now, thank you so much!

#14149 Copied

lamink

Participant

September 3, 2014 at 11:33

Hello,
Yeah it seems that the loading stuff is not a problem but sometimes it freeze like earlier when I am trying to click contiune on shipping address, but when I am clicking the procced button it’s jut loading another page iwthin the page.

Thanks.

#14151 Copied

Eva Kemp

Support staff

September 3, 2014 at 11:39

Does this problem persist only in one browser or some others too?

Thank you.

Regards,
Eva Kemp.

#14153 Copied

lamink

Participant

September 3, 2014 at 11:58

Tested it on the newest FireFox, Chrome and mobile Opera;
to be clear I can see 2 problems:
1. Loading stuff when we click next in shipping address
2. When we wont click the shipping address then after the proceed in the place where should be the form it loading the same page again and form is under it

#14156 Copied

Eva Kemp

Support staff

September 3, 2014 at 13:29

Hello,

Sorry but we can’t reproduce such issues from our side.
Please try to disable Ajax filter in Theme Options > Shop and check if the issue still persists. Also please show us a screenshot of the page you see from your side.
Thank you.

Regards,
Eva Kemp.

#14165 Copied

lamink

Participant

September 8, 2014 at 17:45

Hello, sorry for a late response, tried to disable the ajax but it didnt help.
Image is in the link, it happens when I am clickin the proceed when I am not filling the inputs in billing address

Please, contact administrator
for this information.

#14644 Copied

Robert Hall

Support staff

September 9, 2014 at 08:15

Hello,

Sorry, but I have checked your site and it’s work well. Did you made some change?

Regards,
Robert Hall.

#14687 Copied

lamink

Participant

September 9, 2014 at 09:13

Hello,
Have you checked the “place order” ? It is like endless loading animation.
Like I said as I can see there are two issues with checkout:
1. When I am not filling the inputs with the data and just I will click the place order then it loading the site in the top of the form
2. When I am not filling or filling the inputs (in billing address) and then Continue, then I am clicking Continue in the shipping address form it seems I got endless loading animation

#14692 Copied

Olga Barlow

Support staff

September 9, 2014 at 11:12

Hello, @lamink,

We have checked your checkout with default theme and see the same problem, you can check. It means that it’s not our theme issue. We provide support only for issues related strictly to our theme. Contact with woocommerce support team to solve this bug.

Regards,
Olga Barlow

#14714 Copied

Eva Kemp

Support staff

September 9, 2014 at 11:32

Hello,

There was an error in the checkout.min.js file in woocommerce plugins directory. I’ve replaced it. Please check the site now and clear browser cache before.

Regards,
Eva Kemp.

#14716 Copied

lamink

Participant

September 11, 2014 at 18:20

It’s working now, thank you so much!

#15077 Copied

Eva Kemp

Support staff

September 11, 2014 at 21:49

Hello,

You’re welcome.

Regards,
Eva Kemp.

#15100 Copied
Tagged: checkout, fixes, problems, solutions, themes, woocommerce, wordpress
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