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Problems with demo data - by Ginnera - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 8 months ago ago by Eva Kemp

Ginnera

Participant

April 15, 2016 at 12:14

hello, I’ve got problems with importing demo files of this theme https://www.8theme.com/demo/royal/wheels/?et_styles=0-1-1-6-0-1
There is always a problem with a few of images, buttons, forms etc. while importing

my screenshots
https://gyazo.com/7fce97bafd33fcd60755cc0f4ff8702d
https://gyazo.com/3ae3103da76b397586ea7334cc09419e
https://gyazo.com/9210cfb2143cf8cf03174ec3980a7ce2
https://gyazo.com/e8233dfbb29235964c4418a1867264e1

What do I do wrong?

#121425 Copied Theme version: https://www.8theme.com/demo/royal/wheels/?et_styles=0-1-1-6-0-1 WooCommerce version: 2.5.5

12 Answers

Jack Richardson

Support staff

April 15, 2016 at 13:07

Hello,

Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#121430 Copied

Ginnera

Participant

April 15, 2016 at 14:53

Here you are

Please, contact administrator
for this information.

#121454 Copied

Eva Kemp

Support staff

April 15, 2016 at 15:20

Hello,

There is error on your site:
Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 122880 bytes) in /var/www/u0184711/data/www/carstudy.ru/wp-admin/includes/image.php on line 169

You need contact your hosting provider support and ask them to increase memory_limit value.

Regards,
Eva Kemp.

#121461 Copied

Ginnera

Participant

April 15, 2016 at 15:46

but that is some kind of impossible… I am allowed to use 1gb. So I use 189mb from 1gb, it is weird, isn’t it?
there is a screensh:
https://gyazo.com/96fae7ec50fdd37e43334b8550b823c2

is that the only problem?

#121468 Copied

Eva Kemp

Support staff

April 15, 2016 at 16:58

Hello,

We can’t connect via FTP getting this error:
Error: Connection timed out
Error: Could not connect to server

Please check the credentials.

Regards,
Eva Kemp.

#121482 Copied

Ginnera

Participant

April 18, 2016 at 11:16

I have increased the memory limit up to 512M, and get the same problems with demo data..

Please, contact administrator
for this information.

#121721 Copied Theme version: Wheels

Eva Kemp

Support staff

April 18, 2016 at 11:35

Hello,

Now FTP password is incorrect.
Please check it.

Regards,
Eva Kemp.

#121725 Copied

Ginnera

Participant

April 18, 2016 at 11:41

check it

Please, contact administrator
for this information.

#121730 Copied

Eva Kemp

Support staff

April 18, 2016 at 12:20

Hello,

You can add any icons in “Info Circle Item” element settings.
Also I’ve enabled the option “Include styles from “Ultimate Addons for Visual Composer” on every page” in Theme Options > General to load some styles in Ultimate VC Addons plugin.
I’ve installed Mailchimp for WordPress plugin as it’s used for newsletter form. You just need to create your own form in the plugin settings.

Please clarify what is wrong in this screenshot https://gyazo.com/9210cfb2143cf8cf03174ec3980a7ce2 .

Regards,
Eva Kemp.

#121751 Copied

Ginnera

Participant

April 18, 2016 at 15:16

What is this?
https://gyazo.com/76c2c71b3601860601334c99d3d5ad2c

#121802 Copied

Ginnera

Participant

April 18, 2016 at 15:21

Now I can’t get in wp dashboard…here what I see https://gyazo.com/684f96fa0a2d1b15cdff3fdd5bf18263

#121811 Copied

Eva Kemp

Support staff

April 18, 2016 at 15:27

Hello,

Ask your hosting provider support to disable the function “display_errors” and check the site after that.

Regards,
Eva Kemp.

#121814 Copied
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