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Problems with header mobile and desktop version

This topic has 5 replies, 3 voices, and was last updated 1 months, 2 weeks ago ago by Andrew Mitchell

Tiffany

Participant

September 30, 2024 at 11:01

Hello, good morning, I am having problems with the header in the mobile and desktop versions.

The desktop header design is shown in the mobile version, and in turn the mobile header in the desktop version.

This happens on the home page. Then when you enter other pages such as product single, the correct header appears.

Although before I worked with templates for the header. A few weeks ago I disabled these templates and only the xstore header editing version is enabled.

But it presents problems especially in the mobile version, I attach sample images of the error.

Files is visible for topic creator and
support staff only.

#416417 Copied Theme version: 9.4.1

4 Answers

Tony Rodriguez

Support staff

September 30, 2024 at 11:14

Hello, @Tiffany,

Thank you for contacting us and for using XStore.

We suggest that you turn off the “Mobile User-scalable” and Mobile Optimization option in (XStore > Theme Options > General) if you are using a cache plugin for mobile devices, as both optimization options can conflict with each other and will not improve the speed together.

We trust this will resolve your issue.

Should you require any further assistance, please do not hesitate to reach out. We are here to help you.

Best Regards,
8Theme’s Team

#416420 Copied

Tiffany

Participant

September 30, 2024 at 12:33

Great, thank you very much, solved the problem of this topic.

I have another question, I don’t know if I should open a new topic or follow it here.

I want to modify the order of the elements on the single product page.

But I can’t find the name of the size guide hook to be able to change its order. Please if you can help me with this.

The same thing happens to be able to eliminate the tabs from the tabs, since I only need the description and custom tab to appear, but I don’t know what these hooks are called to be able to change their order or eliminate them from the design of this product page

#416438 Copied

Tony Rodriguez

Support staff

September 30, 2024 at 13:39

Hello, @Tiffany,

We kindly request that you initiate a new topic for each distinct issue on our support forum. This approach helps prevent any potential inconveniences and ensures that you receive prompt and efficient assistance.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

#416446 Copied

Andrew Mitchell

Support staff

September 30, 2024 at 15:27

Dear Tiffany,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#416473 Copied
Tagged: fixing woocommerce template problems, header problems woocommerce, woocommerce header troubleshooting, woocommerce templates issues, wordpress mobile desktop issues, wordpress woocommerce header fixes, wordpress woocommerce mobile desktop troubles
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Problems with header mobile and desktop version

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