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Problems with Masonry on Product/Shop archive

This topic has 10 replies, 2 voices, and was last updated 1 years, 3 months ago ago by Rose Tyler

IP

Participant

August 31, 2023 at 00:17

Hello, hope you are well. I am having an issue with how the Masonry looks on the shop page (please see private area for video link) it is overlapping on the products even after i set extra margins/padding (it is not fixing it)

As you can see, when I refresh the page it looks a lot better, it seems to be fixed but when I go back to the first page it messes up again…

I have tried force clear cache, I even open in new private window, I try regenerate CSS. This is the first time I use masonry (literally just started to use today) so i don’t know if this has happened before. Thanks.

Temporary login details in admin panel.

Please, contact administrator
for this information.

#366189 Copied Theme version: 9.1.11 WooCommerce version: Latest

9 Answers

Rose Tyler

Support staff

August 31, 2023 at 11:05

Hello,

Thank you for contacting us and for using XStore.

1/ We can’t log in. Please next time make sure that credentials are correct.

2/ We’ve checked your Shop page as shown in your video (Private Content), and we do not see a problem.

Kind Regards,
8theme team

Please contact administrator
for this information.

#366235 Copied

IP

Participant

September 1, 2023 at 01:52

Hello, sorry for late response

I have seen and can confirm the problem is still present even on another device (mobile) please can you try to zoom in/out of the page maybe to present the problem? I think it is a problem with the hover which is why it is overlapping
When i zoom out the page (on browser) it fixes but obviously it will be different for everyone (like on mobile it is also the same issue)
Admin login in private area
Thanks

Please contact administrator
for this information.

#366311 Copied

Rose Tyler

Support staff

September 1, 2023 at 14:17

Hello,

Please always double-check your admin access before sending it to us → https://prnt.sc/yy4Sj6wyoPP_

In the situation we have now:
1/ You sent us twice not correct admin access
2/ Furthermore now we need to wait again until you have time to find/create the correct access and send them to us
3/ Only then we will ask one of our devs to take a look closer

That is why we created such an article → https://prnt.sc/_RkF1zfZeh1f
https://www.8theme.com/topic/please-read-before-you-post-an-issue/#post-304739

Kind Regards,
8theme team

#366361 Copied

IP

Participant

September 1, 2023 at 23:35

Hello, thanks for your response

I really do apologise, what happened was the password auto filled when I made the account – I do apologise for this for wasting your time

I have fixed it the details are the same
Thanks

Please contact administrator
for this information.

#366388 Copied

Rose Tyler

Support staff

September 2, 2023 at 13:31

Hello,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you after the weekend.

Please be patient and do not change access.

Kind Regards,
8theme team

#366429 Copied

IP

Participant

September 2, 2023 at 15:02

Hello, thanks for your message
Sure, it won’t be changed
Thanks

#366442 Copied

Rose Tyler

Support staff

September 4, 2023 at 13:28

Hello,

Please clear cache of the browser and check the Products grid now.

Kind Regards,
8theme team

#366571 Copied

IP

Participant

September 4, 2023 at 17:25

Hello, you have fixed it. Thanks very much

#366598 Copied

Rose Tyler

Support staff

September 4, 2023 at 17:59

Hello,

You’re welcome!

Kind Regards,
8theme team

#366599 Copied
Tagged: fixing woocommerce masonry problems, masonry archive errors woocommerce, masonry problems woocommerce, product archive masonry issues, shop archive troubleshooting, woocommerce templates issues, wordpress woocommerce masonry fixes
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Problems with Masonry on Product/Shop archive

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