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Problems with menu, open product qui view…

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Tony Rodriguez

Chris0483

Participant

September 12, 2023 at 09:09

Hello

We have many problems on our site and we don’t found to fix that, here the issues :
1° mega menu broken display (except on home page)
2° Quick view issue display
3° for come product we have an issue display with dot show (I think is only on sales price)
4° for some products we can’t open the page (https://www.bia-clothes.com/crime-london-high-top-studs-platinium/)

Can you helps us to identify the issue please ?

best regards

Chris

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#367279 Copied Theme version: 9.1.13 WooCommerce version: 8.0.3

1 Answer

Tony Rodriguez

Support staff

September 12, 2023 at 10:00

Hello, @Chris0483,

Thank you for contacting us and for using XStore.

1. We are pleased to inform you that your issue has been resolved. We kindly request you to revisit your site after clearing the cache. Please note that we have cleared the cache of the WP-Rocket plugin on your behalf.

For your reference, we have created a video detailing the process. You can view this video in the private content area.

2. We have conducted a thorough review of your website and found no issues. The problem you are experiencing appears to be related to cache on your end. We kindly suggest that you clear your browser and plugin cache and then revisit the site.

For your convenience, we have attached a screenshot for your reference.
https://imgur.com/leePlZx

3. Could you kindly provide us with a screenshot of the issue you are encountering? We would appreciate a more detailed explanation to better understand the problem. Additionally, please share the URL of the products where you are experiencing this issue. This will enable us to investigate the matter thoroughly and assist you accordingly.

4. We have conducted an investigation on the URL you provided and it appears to be functioning correctly from our end. Please refer to the following screenshot for reference: https://postimg.cc/cg0N5hSN. We recommend that you try clearing your cache and then check the URL again.

Best Regards,
8Theme’s Team

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#367288 Copied
Tagged: fix wordpress woocommerce issues, menu problems woocommerce, open product woocommerce problems, product view errors wordpress, troubleshooting woocommerce wordpress, woocommerce themes issues
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