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Problems with my site and i hope you can help my out.

This topic has 2 replies, 2 voices, and was last updated 7 years, 2 months ago ago by Rose Tyler

Hans De ruiter

Participant

September 21, 2017 at 19:02

989/5000
Dear Rose Tyler,

I’m using your theme for 2 of my sites for some time now and would like to be helped with the following issues.

1. I do not dare to update because I’m afraid I need to reset your entire site.

2 What is most important is that my shopping basket is not working properly and I do not know how to customize it is something wrong with processing and that does not match the shopping basket. to the products I added. could you look at me for it does not matter.

3. The optimization also seems to miss. now have a charging time of 4 to 5 seconds while I had it for less than 2 seconds. I only disabled several plugins. but I do not make any difference, but I can see what you can think of.I see in Google pagespeed insights bad numbers and pages blurred. do not know a lot of sites themselves and hope that you can give me advice or possibly solve my mind if I want to pay alone do not have a big profit margin.

I hope you help me with this, and I would greatly appreciate and use your system very much.

with kind regards,

Henze

Please, contact administrator
for this information.

#173141 Copied Theme version: 0.01 WooCommerce version: 2.6.14

1 Answer

Rose Tyler

Support staff

September 22, 2017 at 09:58

Hello,

1. You need to create backup of your files, database and theme options (Theme Options > Import/Export > Options > Export Options) to be able to restore the site to previous state if something goes wrong.
Please follow instructions and update theme to the latest version 3.1:
https://www.8theme.com/demo/docs/royal/#!/installation_upgrade
Also, update all required plugins: https://www.8theme.com/download-plugins/
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files (it’ll be reuploaded from a new theme package).
Don’t forget to create backup of your files and database before starting update process!
You need to enter your purchase code to activate the theme and skip Setup Wizard.
2. At first, you need to update the theme, woocommerce and all plugins. If after that the problem will persist try to disable 3-rd party plugins.
3. Please read these suggestions https://www.8theme.com/reply/169282/

Regards

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