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Problems with new upgrade theme - by Ale McAllister

This topic has 6 replies, 3 voices, and was last updated 4 years, 1 months ago ago by Olga Barlow

  • Avatar: Ale McAllister
    Ale McAllister
    Participant
    January 6, 2021 at 19:18

    Hi, i have this problem
    https://prnt.sc/whp6sl
    Ha ocurrido un error al actualizar XStore: No se ha podido descomprimir el paquete. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
    I can’t update the theme

    #267082 Copied Theme version: 7.2.2 WooCommerce version: 4.8.0
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    January 7, 2021 at 10:46

    Hello,

    Try to update the theme via FTP – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    Regards

    #267143 Copied
    Avatar: Ale McAllister
    Ale McAllister
    Participant
    January 7, 2021 at 16:27

    I did that … and these errors appear …

    Please contact administrator
    for this information.
    #267188 Copied
    Avatar: Ale McAllister
    Ale McAllister
    Participant
    January 7, 2021 at 20:51

    I still have problems…
    with new core
    https://prnt.sc/wihejt
    https://prnt.sc/wihst0

    Please contact administrator
    for this information.
    #267216 Copied
    Avatar: Ale McAllister
    Ale McAllister
    Participant
    January 7, 2021 at 21:01

    And still problems
    https://prnt.sc/wii011

    #267218 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 8, 2021 at 18:19

    Hello,

    Provide us with WP Dashboard and FTP access to your site to check the update issue in more detail and help you.

    Regards

    #267401 Copied
  • Viewing 6 results - 1 through 6 (of 6 total)

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