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Problems with the Contact Form - by Rodrigo

This topic has 15 replies, 3 voices, and was last updated 7 years, 11 months ago ago by Eva Kemp

Rodrigo

Participant

November 25, 2016 at 14:56

Hello good afternoon,
I am having problems in my Contact Form, when sending, the same it is not deleting the fields “E-mail” and “Telephone” only the fields “Name and Surname” and “Message”.

Note: I changed the “E-mail” field in type of text for email, and in the other field that was “Website” I changed to “Phone”.

What could be causing this problem?

Best Regards
Rodrigo Macedo

#147003 Copied Theme version: 2.9.2 WooCommerce version: 2.6.8

14 Answers

Rodrigo

Participant

November 28, 2016 at 20:37

Hello good afternoon,
Did you understand me?

I’m waiting

#147227 Copied

Jack Richardson

Support staff

November 28, 2016 at 20:44

Hello,

Have you changed login credentials?
We can’t log in with the previous ones.

Best regards,
Jack Richardson.

#147228 Copied

Rodrigo

Participant

November 29, 2016 at 13:33

Hello good day,

We do not exchange login credentials, but in any case follow them again in private content.

Best regards
Rodrigo Macedo

Please, contact administrator
for this information.

#147293 Copied Theme version: 2.9.2 WooCommerce version: 2.6.8

Jack Richardson

Support staff

November 30, 2016 at 19:02

Hello,

I’ve edited your functions.php file and changed input type="tel" and input type="email" to input type="text".
Please check contact form now.

Best regards,
Jack Richardson.

#147502 Copied

Rodrigo

Participant

November 30, 2016 at 19:59

Hello good afternoon,

Can not keep input type="tel" and input type="email" ?
Because that way it helps the mobile devices when filling out the form, so I did it.

Best regards
Rodrigo Macedo

#147506 Copied

Jack Richardson

Support staff

November 30, 2016 at 20:40

Hello,

If you want to keep them you need edit the file etheme.js in js folder and add input[type=email], input[type=tel] in line 2014, so it will be:
eForm.find("input[type=text], textarea, input[type=email], input[type=tel]").val("");

Best regards,
Jack Richardson.

#147509 Copied

Rodrigo

Participant

December 1, 2016 at 13:01

Hello good day,
How do I make this change in the etheme.js file for the child theme?
I made the change as you reported however he should not have recognized the js folder.

I did as follows, I created the js folder and put the etheme.js file inside in the child theme but I think I should have to call it in the child theme’s functions.php, how should I do it?

Best regards,
Rodrigo Macedo

#147563 Copied
Eva Kemp

Support staff

December 1, 2016 at 15:10
Hello,

You need add the code in your child theme functions.php file:
```
add_action( 'wp_enqueue_scripts', 'etheme' );
function etheme() {
    wp_enqueue_script( 'etheme', get_stylesheet_directory_uri() . '/js/etheme.js' );
}
```
Create “js” folder in child theme and copy etheme.js file with needed changes in the child theme “js” directory so you won’t lose modifications after theme update.

Regards,
Eva Kemp.
#147577 Copied
Rodrigo

Participant

December 1, 2016 at 16:44

Perfect,
Now it works, I just need one more help, I do not know if you can help me, the email I receive from the form is configured “Reply-To: $email” I would like it to come with the client name in Reply-To as well.

Ex.: “Reply-To: $name <$email>”, however this is not working, the form’s Email comes only with the client’s email.

This also happens in “From $email”, I tried to do this:
“From Adornar Decorações Festas <$email>”, but without success.

Best regards
Rodrigo Macedo

#147589 Copied

Eva Kemp

Support staff

December 2, 2016 at 17:06

Hello,

Sorry but this requires additional customization and code rewriting in the file. You can order customization service here https://www.8theme.com/customization-services/ .

Regards,
Eva Kemp.

#147759 Copied

Rodrigo

Participant

December 2, 2016 at 17:23

Hello good afternoon,
So, but the code is done in the functions.php file of the child theme, the same was in the parent theme, I copied it to the child theme to change the Subject and other parts as the body of the Email, however only this part is not obeying .
Can not you help me? It would help me a lot if you could help me with that.

Best regards
Rodrigo Macedo

#147763 Copied

Jack Richardson

Support staff

December 3, 2016 at 09:15

Hello,

Please send you request here https://www.8theme.com/customization-services/ as it requires extra customization which is out of our basic support scope.

Best regards,
Jack Richardson.

#147826 Copied

Rodrigo

Participant

December 5, 2016 at 15:43

Hello good afternoon,
Well at least the form problem has been fixed, this really is just a matter of further customization, consider the problem solved.
I would like to take advantage and ask you to have a look at the topic that is open in WooPress HTML5 please.

Thanks for listening.

Best regards,
Rodrigo Macedo

#147959 Copied

Eva Kemp

Support staff

December 5, 2016 at 16:08

Hello,

We’re glad to hear you found a solution for the form issue.
As for your topic in HTML template thread you’ll be replied there as soon as possible.

Regards,
Eva Kemp.

#147972 Copied
Tagged: contact form, help, problems, solutions, troubleshooting, woocommerce, wordpress
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