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Problems with the product page, after updating

This topic has 6 replies, 2 voices, and was last updated 10 years, 6 months ago ago by Eva Kemp

fernando.guijar

Participant

April 29, 2014 at 18:28

I´ve just updated the id-store template, v 3.4, and wordpress, v 3.9, last week and I have two problems with my product page:

1- I have all my products in stock, but when I try to buy a product I get a message telling me that: “the product is not available, and I have to choose a different combination”.
2- The picture gallery, bellow the main image, doesn´t work.

Thanks!

#2373 Copied

5 Answers

Eva Kemp

Support staff

April 29, 2014 at 18:38

Hello,

Have you updated the Woocommerce plugin to the latest version?
Are you experiencing this issue with default theme too?
If so, please provide us with the admin panel credentials.

Regards,
Eva Kemp.

#2375 Copied

fernando.guijar

Participant

April 29, 2014 at 20:04

Hello Eva,
I have Woocommerce updated. I don´t know if it runs with the default theme because it has not product pages.
I´ll send the admin panel credentials.

Thanks again.
Fernando

Please, contact administrator
for this information.

#2381 Copied

Eva Kemp

Support staff

April 29, 2014 at 21:42

Hello,

1. The problem is you didn’t set price for variable product:

2. Product gallery didn’t work because you hadn’t inserted the values for Product Thumbnails Width and Product Thumbnails Height in Theme Options > Single Product Page.
I’ve set the values and the gallery is showing now.
Please check.

Regards,
Eva Kemp.

#2388 Copied

fernando.guijar

Participant

April 30, 2014 at 10:53

Now all work perfect!
I didn´t expected that those things could have changed.
thank you
Best regards,
Fernando

#2417 Copied

Eva Kemp

Support staff

April 30, 2014 at 11:00

You are welcome.

Regards,
Eva Kemp.

#2419 Copied
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Problems with the product page, after updating

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