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Problems with the responsive version of template

This topic has 15 replies, 4 voices, and was last updated 8 years, 1 months ago ago by Jack Richardson

bomber

Participant

August 19, 2016 at 18:21

Good evening, I have a problem with ecommerce viewing on smartphones. several things appear off-axis and Case Study even more serious is not working the check-out page. not be possible to go fill in the various fields to purchase. I await response. regards

place link to the site in question
abitidalavoro-roma.it

#137209 Copied

14 Answers

bomber

Participant

August 19, 2016 at 18:24

I forgot! I do not see orders in the admin panel, marks the notification but nothing appears.
I deleted the shop section to restrict access to third parties
to access the page
abitidalavoro-roma.it/shop

#137210 Copied
Jack Richardson

Support staff

August 19, 2016 at 18:58
Hello,

Please add this code in Custom CSS for mobile:
```
.woocommerce .col-lg-5.col-md-5 {
    display: inline-block;
}
```
The issues with orders persists with default Woocommerce theme Storefront too. You can check it yourself. We recommend you to contact Woocommerce support regarding this problem.

Best regards,
Jack Richardson.
#137214 Copied
bomber

Participant

August 19, 2016 at 19:34

now the text fields work. (Except the slide button on some mobile devices) I must be able to put the shipping address section (ship to different address) as in your example. the woocommerce customer service has been contacted and says the problem is your given that a package has been purchased. theoretically installing the package everything should work without major hitches, I think you have to help me in some way. in more I can not do the plugins updates contained in the package for lack of purchase code. Thank you for understanding

#137217 Copied

Jack Richardson

Support staff

August 20, 2016 at 08:24

Hello,

Please update all required plugins. You can download them here https://www.8theme.com/download-plugins/ and update the plugins via FTP.

Best regards,
Jack Richardson.

#137237 Copied

paulitov5

Participant

November 7, 2016 at 16:40

Hello, I am also having problems with the check-out page on tablets and smartphones, the fields to fill with information don’t work and the view is quite distorted. What is the solution for this? Should I just upgrade the plugins?

Regards,
Paul.

Please, contact administrator
for this information.

#145162 Copied Theme version: Classico - Victoria WooCommerce version: 2.6.7
Eva Kemp

Support staff

November 7, 2016 at 17:17
Hello @paulitov5,

Add this code in Theme Options > Styling > Custom CSS > Custom CSS for mobile, Custom CSS for tablet sections:
```
.woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
    width: 100%;
}
.checkout .col-lg-5.col-md-5 {
    display: inline-block;
}
```
Regards,
Eva Kemp.
#145179 Copied
paulitov5

Participant

November 7, 2016 at 17:28

Hello Eva,

I added those lines into the Custom CSS in the theme options but the problem remains. Any other option? Thanks for the fast response.

Regards,
Paul.

#145182 Copied Theme version: Classico - Victoria WooCommerce version: 2.6.7
Eva Kemp

Support staff

November 7, 2016 at 19:11
Hello @paulitov5,

Try to replace the code with this one:
```
.woocommerce .col2-set .col-1, .woocommerce-page .col2-set .col-1, .woocommerce .col2-set .col-2, .woocommerce-page .col2-set .col-2 {
    width: 100% !important;
}
.checkout .col-lg-5.col-md-5 {
    display: inline-block !important;
}
```
Regards,
Eva Kemp.
#145191 Copied
paulitov5

Participant

November 7, 2016 at 19:53

Hallo Eva,
Still is not working with the new code. It simply does not allow to fill in the fields plus it looks like the interface is not “designed” for mobiles. Any suggestion?

Regards,
Paul.

#145197 Copied Theme version: Classico - Victoria WooCommerce version: 2.6.7

Jack Richardson

Support staff

November 8, 2016 at 10:04

Hello @paulitov5,

Please provide WP Dashboard credentials in Private Content.

Best regards,
Jack Richardson.

#145231 Copied

paulitov5

Participant

November 8, 2016 at 17:01

Hello Jack,

The WP credentials are added in private content. Thanks in advance.

Regards,
Paul

Please, contact administrator
for this information.

#145320 Copied Theme version: Classico - Victoria WooCommerce version: 2.6.7

Jack Richardson

Support staff

November 8, 2016 at 19:12

Hello @paulitov5,

You forgot to add } in Global Custom CSS section for the last code and other code added for other sections didn’t work. I’ve corrected it. Please check the page now.

Best regards,
Jack Richardson.

#145333 Copied

paulitov5

Participant

November 8, 2016 at 21:16

Hello Jack,

Thank you so much I love you man!. It works now, sorry for not noticing it before. Great Support.

Best Regards,
Paul.

#145351 Copied

Jack Richardson

Support staff

November 9, 2016 at 09:52

Hello @paulitov5,

You’re welcome.

Best regards,
Jack Richardson.

#145382 Copied
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Problems with the responsive version of template

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