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Problems with the sticky header configuration

This topic has 4 replies, 2 voices, and was last updated 5 months, 2 weeks ago ago by Tony Rodriguez

Carolina

Participant

July 4, 2024 at 18:49

Hello,
There have been several times that I have had a problem with the header, every time I add or remove an element it is misconfigured. I don’t know what to do. On this occasion I want the two blocks that I show in the image to be seen in the sticky version, but I can’t make them both remain. I ask if possible you can help me with that. Thank you!

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3 Answers

Tony Rodriguez

Support staff

July 5, 2024 at 06:24

Hello, @Carolina,

Thank you for contacting us and for using XStore.

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure the changes are reflected on your site, we kindly ask you to clear your browser’s cache and then revisit your site.

The adjustment was made by modifying the header settings under XStore Builders > Header > Set Motion Effect. This action has addressed the concern you highlighted.

For your reference, we have uploaded images illustrating the changes in the private content area of our support platform.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Carolina

Participant

July 8, 2024 at 18:21

Hi, sorry but I see the problem again

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Tony Rodriguez

Support staff

July 9, 2024 at 05:29

Hello, @Carolina,

We are pleased to inform you that the issue you reported has been successfully resolved. To ensure that the changes are reflected on your end, we kindly ask you to clear your browser’s cache and then revisit your site.

Additionally, please be advised that the Lightspeed Cache plugin on your site has been deactivated to prevent any further issues.

For your reference, we have attached images that illustrate the adjustments made. Should you require any further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
The 8Theme Team

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Tagged: fix woocommerce header, header configuration issues, sticky header problems, woocommerce header solutions, woocommerce themes, wordpress, wordpress theme troubleshooting
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