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Problems with the theme, search for all the results is wrong

This topic has 8 replies, 4 voices, and was last updated 4 months ago ago by Andrew Mitchell

JEAN ROSERO

Participant

August 14, 2024 at 18:08

Best regards, I have your topic and I have had problems regarding the ajax search (the search engine is linked to fibosearch) when searching for the results when entering enter it is delayed and returns other results that have nothing to do with it, can you help me?

the speed if you can help me reviewing I would appreciate it

Files is visible for topic creator and
support staff only.

#410262 Copied Theme version: 9.3.16

7 Answers

Rose Tyler

Support staff

August 15, 2024 at 07:29

Hello JEAN ROSERO,

Thank you for reaching out to us.

1/ To assist you more effectively, could you kindly record a video demonstrating the problem you are experiencing? Please upload the video to a file-sharing service and share the URL with us.

2/ Describe the desired result/behavior in more detail.

3/ Additionally, could you confirm whether you are using any third-party plugins for search functionality?

4/ Could you please provide temporary wp-admin access? We need to check your settings.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

We appreciate your cooperation in advance.

Best Regards,
8Theme’s Team

#410286 Copied

JEAN ROSERO

Participant

August 15, 2024 at 17:15

It was working well but it was damaged, I don’t know if it was an update or some add-on, I restored the site and it still gives an error, I got an error in the database but I didn’t find any error

https://drive.google.com/file/d/14n9E92fEPzzf_ZeYQVZeWsdIN9HzQa2d/view?usp=sharing

Please contact administrator
for this information.

#410384 Copied

JEAN ROSERO

Participant

August 16, 2024 at 00:34

i need help me plis

#410402 Copied

Rose Tyler

Support staff

August 16, 2024 at 07:19

Hello JEAN ROSERO,

We’ve checked the search behavior on your site (Chrome browser), and it works fine for us. We’ve added a video to the Private Content area.

What browser do you use? Please make sure it is updated, and you cleared the browser cache. Do test in different browsers.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#410418 Copied

JEAN ROSERO

Participant

August 16, 2024 at 15:22

Yes, I know that’s right, what’s wrong is when I enter the search, I want to see all the results and it doesn’t work, it gives wrong results, help me by verifying, it has nothing to do with cache or browser, it’s been done in several devices and clearing cache, review the video please

Please contact administrator
for this information.

#410478 Copied

Jack Richardson

Support staff

August 17, 2024 at 09:00

Dear @JEAN ROSERO,

I hope this message finds you well. We have reviewed the issue you are experiencing and it appears to be related to the use of a third-party plugin for Ajax searching. Currently, the ajax search results are limited to products and do not include product variations.

As you currently have the following option enabled: https://prnt.sc/Buy4SBxTpl1z, it displays all possible combinations of variable products and their variations on search results page. We suggest deactivating this option to see if it resolves the issue.

Additionally, we recommend checking the settings of your Fibosearch plugin to determine if there is a feature to enable search by variations. This adjustment should help ensure that both the results page and Ajax results display consistent products.

Should you need further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

#410516 Copied

Andrew Mitchell

Support staff

August 20, 2024 at 21:25

Dear JEAN ROSERO,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#410919 Copied
Tagged: correcting woocommerce search issues, fixing wordpress woocommerce errors, theme problems woocommerce, troubleshooting woocommerce themes, woocommerce search results error, wordpress woocommerce themes issues
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Problems with the theme, search for all the results is wrong

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