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Problems with typography / back to top button / design of cross-selling carousel

This topic has 14 replies, 3 voices, and was last updated 1 years, 3 months ago ago by Tony Rodriguez

  • Avatar: Andre
    Andre
    Participant
    August 2, 2023 at 09:13

    Hi Team,

    i have some issues with the following

    1) Typo
    In the typography settings, all is by default in the font family “Lato”, sans-serif. This is okay, I customized the font-family when needed.
    a) Some headings are in “Amatic SC”, e.g. in the cross-sell carousel.
    b) Some headings are tansformed to “uppercase” which isn’t part of the typo config.
    c) The sticky header on the single product page has copied headline of each product and is HUGE.

    2) Back to top – Button
    The back to top button is HUGE and the arrow is no longer in the circle.

    3) The Cross-Selling-Carousel design is crap. The product category is showing as headline and in “Amatic SC”. The product name should be displayed.

    I dont know how to fix it and I couldn’t find any solution. Thanks for help in advance.

    André

    Please, contact administrator
    for this information.
    #363468 Copied Theme version: 9.1.12 WooCommerce version: 7.9
    13 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 09:43

    Hello, Andre,

    Thank you for contacting us and for using XStore.

    We can’t log in – https://prnt.sc/OBtOxy8R4TgM Please check credentials.

    Please submit separate topics for different questions next time.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    #363469 Copied
    Avatar: Andre
    Andre
    Participant
    August 2, 2023 at 10:18

    Hi,

    I edited the username in the private content area of the first post.

    Thanks
    André

    #363473 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 10:20

    Hello, Andre,

    The same error – https://prnt.sc/_3SnLyWeMFKG Please check it one more time. Try to login by yourself using the credentials you provided for us.

    Kind Regards,
    8theme team

    #363474 Copied
    Avatar: Andre
    Andre
    Participant
    August 2, 2023 at 10:23

    Sorry, the login is active now.

    Regards
    André

    #363476 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 10:49

    Hello, Andre,

    Thank you for your response.

    1/ Please check Elementor typography settings also https://elementor.com/help/how-do-i-set-global-fonts-and-colors/
    a/ Edit content using Elementor and change settings, for example, edit product https://prnt.sc/KR_xlLynI2BN , and https://prnt.sc/C4_XlAIIPhP9
    b/ Please provide examples, so we can guide you about settings.
    Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.
    c/ Please provide a screenshot and describe the desired result in more detail.

    2/ Please clear all cache (including server cache and CDN). If this doesn’t help, temporarily disable CDN and let us know.

    3/ We’ve checked your Cart page and do not see problems with Cross-Selling-Carousel design. Please check the screenshot in the Private Content area.

    Thank you for your cooperation and we look forward to hearing from you soon.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
    #363479 Copied
    Avatar: Andre
    Andre
    Participant
    August 2, 2023 at 14:53

    Hi!

    Thank you for your replay. CDN is not activated right now and i cleared the cache.

    1) This describes what i mean: https://snipboard.io/aCH98w.jpg

    2) CDN is not active. Here is what i mean: https://snipboard.io/69reFo.jpg

    3) The Cart Page doesnt include the Cross-Selling-Carousel. I included it on the bottom of the single-product-page. Here is my problem https://snipboard.io/0cXykG.jpg

    Please contact administrator
    for this information.
    #363511 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 2, 2023 at 15:57

    Hello, Andre,

    Thank you for your response.

    Problems were caused by https://prnt.sc/YBVs1xp_CPw1 , we fixed it https://prnt.sc/u2nDAe2CQGL- (unclosed font tag).

    Kind Regards,
    8theme team

    #363525 Copied
    Avatar: Andre
    Andre
    Participant
    August 2, 2023 at 17:48

    Hello Rose!

    Thank you for solving this issue- you made my day!

    Do you have a clue how to remove the standard headline for the Cross-Selling-Carousel, as shown in my screenshot above?

    Regards

    André

    #363533 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 08:12

    Hello, Andre,

    Thank you for your response.

    Please provide URL of product that has Cross-Sells.

    Kind Regards,
    8theme team

    #363559 Copied
    Avatar: Andre
    Andre
    Participant
    August 3, 2023 at 14:21

    Hello Rose,

    please see the private content area for details.

    Regards

    André

    Please contact administrator
    for this information.
    #363602 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    August 3, 2023 at 14:42

    Hello Rose,

    Thank you for your response.

    Please try the next custom CSS code:

    .single-product .cross-sell-products-title {
    display: none !important;
}

    Kind Regards,
    8theme team

    #363605 Copied
    Avatar: Andre
    Andre
    Participant
    August 3, 2023 at 15:48

    Thank you so much! 🙂

    #363620 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    August 4, 2023 at 05:56

    Hello, @Andre,

    We would be grateful if you could kindly leave a 5-star rating for our theme and customer and technical support on ThemeForest at http://themeforest.net/downloads. Doing so would help us to provide more updates and dedicated support in the future. Your support would be greatly appreciated.

    Thank you for your time. We hope you have a wonderful day.

    Please note that for any new issues, you should create a new ticket on the support forum.

    This topic is now closed.

    Warm regards,
    8Theme’s Team

    #363668 Copied

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