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Problems with WooCommerce - by holylandcarvings

This topic has 4 replies, 3 voices, and was last updated 5 years, 7 months ago ago by Rose Tyler

  • Avatar: holylandcarvings
    holylandcarvings
    Participant
    May 7, 2019 at 04:13

    ​Hello,

    We have installed the latest theme. Every time a customer checks out we get the error “Unknown error” when they try to complete their order. I removed any unneeded plugins. I installed the latest theme update.

    Also whenever the customer clicks on add to cart, we don’t see the cart icon on the website so the user is unable to go to the cart page after they have added an item to cart on the home page.

    Please, contact administrator
    for this information.
    #213435 Copied Theme version: 5.0.1 WooCommerce version: 3.6.2
    3 Answers
    Avatar: John Holden
    John Holden
    Support staff
    May 7, 2019 at 05:37

    Hi,

    1. I can check out without issues http://prntscr.com/nlczpx

    2. I’ve fixed your issue. Please check your site again.

    Regards,
    Hung PD

    #213442 Copied
    Avatar: holylandcarvings
    holylandcarvings
    Participant
    May 7, 2019 at 06:26

    I just tried it again and I’m still not able to check out with a credit card. See screenshot https://prnt.sc/nldkgr

    #213444 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 7, 2019 at 07:57

    Hello,

    How does it work with the default WC theme – Storefront?
    Credit Card payment comes from WooCommerce MX Merchant Payments plugin on your site, so I would recommend you to contact the plugin author to get help with the problem.
    We don’t give guaranty for full our theme compatibility with all 3-rd party plugins.

    Regards

    #213450 Copied
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