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Problems with WooCommerce TM Extra Product Options

This topic has 7 replies, 2 voices, and was last updated 4 years, 9 months ago ago by Rose Tyler

Warzone_xD

Participant

March 21, 2020 at 09:28

I’m getting this;

«There has been a critical error on your website. »

Please, contact administrator
for this information.

#231579 Copied Theme version: v.6.2.13 (child v.1.0) WooCommerce version: 4.0.1

6 Answers

Rose Tyler

Support staff

March 21, 2020 at 11:31

Hello,

We don’t give guaranty for full theme compatibility with all 3-rd party plugins.
We can’t log in – http://prntscr.com/rk3qqy Check credentials + provide temporary FTP access, we will check what can be done to help you. Also, you can contact authors of the plugin, maybe they will be able to give some advices.

Regards

#231587 Copied

Warzone_xD

Participant

March 21, 2020 at 22:34

What? THis is a XStore theme CORE issue, this has nothing to do with plugin or a 3rd party – in this care; the core plugins from you are the 3rd party that causes issues.

When i disable the XStore theme CORE from you the plugin works, when i enable it, it doesn’t work cause of the XStore theme CORE plugin from you.

I did contact the author, he said that this was NOT a problem with the plugin, but with the XStore theme CORE plugin from 8themes(aka, you). ;

wp-content/plugins/et-core-plugin/app/models/customizer/functions.php:2213

Please contact administrator
for this information.

#231615 Copied

Warzone_xD

Participant

March 22, 2020 at 09:43

Got an answer from EPO Plugin developer – > private area.

Please contact administrator
for this information.

#231631 Copied

Rose Tyler

Support staff

March 22, 2020 at 14:02

Check now, please.

Regards

#231640 Copied

Warzone_xD

Participant

March 22, 2020 at 17:02

then it works 😀 Awesome – what was the fix? 🙂

#231646 Copied

Rose Tyler

Support staff

March 22, 2020 at 17:23

https://prnt.sc/rkobsa

Regards

#231648 Copied
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