Return to previous page

Product Added to Cart Disappears upon Checkout

This topic has 9 replies, 3 voices, and was last updated 6 years, 5 months ago ago by Olga Barlow

KVC

Participant

June 5, 2018 at 11:01

Hello !
When I add a product to my cart in the English side, I can check out normally.
When the same product is added to my cart on the French side, it disappears from the cart with error message saying that session has expired and/or the product has been modified. The product in question has been translated normally.
Thank you.

Please, contact administrator
for this information.

#194283 Copied Theme version: 4.3 WooCommerce version: 3.4.1

8 Answers

Rose Tyler

Support staff

June 5, 2018 at 12:48

Hello,

Please check if this works in the same way with the default WC theme (Storefront).

Regards

#194297 Copied

KVC

Participant

June 5, 2018 at 13:12

No it works “normally” if I use the default theme

#194300 Copied

Rose Tyler

Support staff

June 5, 2018 at 13:34

Please provide us with link to a product which can be used for tests.

Regards

#194307 Copied

KVC

Participant

June 5, 2018 at 13:42

Please find info below.

Please, contact administrator
for this information.

#194315 Copied

Rose Tyler

Support staff

June 5, 2018 at 14:01

Thanks for access.
Do you face the problems on all products on site or on some particular one?

Regards

#194322 Copied

KVC

Participant

June 5, 2018 at 14:03

No just 2 last ones that I have added.
I have deleted them and remade them but the bug still occurs

#194323 Copied

KVC

Participant

June 6, 2018 at 14:52

Were you able to determine what is causing this glitch
Thanks !

#194437 Copied

Olga Barlow

Support staff

June 7, 2018 at 12:19

Hello,

We have enabled the official WooCommerce theme Storefront, checked your site and faced the same issue https://gyazo.com/68897f6180cd01a5515f1df9177ed77f You told us that it worked for you with default theme but as you can see from the video it does not work for us. I suppose the problem is related to WPML plugin, so, contact WPML or WooCommerce support because we are able to help you only if the problem is related strictly to our theme.

Regards

#194498 Copied
Viewing 9 results - 1 through 9 (of 9 total)